Bob Bell Automotive

I want to add to the review I posted this morning. I was able to speak with the manager Ryan and he was more understanding and empathetic towards my situation. He looked it over and wanted check the battery. He found an issue with the battery. Replaced drove to work with no warning lights. We discussed the whole situation and I told him I appreciated him stepping in and looking at the car. We also discussed the service writer attitude and being more empathetic towards customers and place his self in their situation and be a little more understanding. When I pulled up this morning there was no is everything OK the service writer basically said they weren't touching my car and would call the police. Ryan made the situation much better. I did get my refund back. This whole situation could ha

My husband and I have been leasing cars for several years. A couple of weeks ago, we visited Bob Bell Automotive in Glen Burnie- BEST EXPERIENCE EVER!!!. From the wait time, test drive, courtesy, leasing options and signing process- EVERYTHING was a SMOOTH, QUICK & EASY PROCESS. I want to specially thank AJ (Arnold James), Kirk & Flor for an AWESOME EXPERIENCE. My husband and I are more then HAPPY with our Explorer 2021 :D :) I want everyone who reads this review and is looking for great car options to visit this dealer. GREAT customer service!

Went in on a Monday morning and was greeted immediately by Cedric. Wonderful experience. From the jump he explained everything and showed me everything on the car and how it worked. I'm definitely coming back

I need to put this out here because I have never had such horrible service. I usually never say I don't recommend using this business but I need to on Bob Bell Hyundai service. My car has had the 3rd engine failure since 2021 and fortunately they have been under warranty. I had the car towed to them on January 6th. Told them this seems like the last issue. Drew the service writer tells me about the diagnostic fee to make sure it is engine failure and if it is they will refund the fee. Drew calls back tells me the cost is 16k. I asked how can it be that expensive since oem shows the engine for maybe $3500. Labor of course. He said try to see if we will work with you on a trade. My son who is a mechanic and called every engine failure before hyundai said call the corporate at in California

I scheduled an appointment back in November/December to have a recall done for my Santa Fe to have the part installed so my car couldn't easily be stolen. The 1st available appointment was in 6 months June 22nd with Bob Bell Hyundai, no other locations had any appointments. The morning of the 22nd I received a call from the service department to reschedule for the next Saturday due to the recent hacking of the system the car dealerships use. I received a 2nd call the Friday before advising me their systems were still down & they rescheduled me for today July 13th. Their communication with me was superb!! Their systems were back up and I arrived at 8:45am for my appointment and 2 of their service guys were there ready to great me. I had a total of 4 recalls to have done. They told me it wou