Bob Howard Toyota Service Center

We brought our truck in for a 75,000-mile service on January 20, 2026. Everything was supposedly “standard,” and we approved the recommended work. Ever since that visit, the truck has developed a noticeable vibration when accelerating at low speeds, something it never did before the service. We scheduled a follow-up for February 17 at 10:30 AM and were told it would take about an hour. I waited at the dealership, and by noon no one had said a word. When I checked in, I was told there had been a “miscommunication” and the truck hadn’t even been looked at yet. They didn’t start the diagnostic until around 1:30 PM. By about 3:30 PM they recommended additional work, which we approved. Despite being told this was a one-hour appointment, we didn’t get the truck back until 7:30 PM. Time manage

I had a pretty frustrating experience getting an oil change this morning. I was told the wait would be around 2–3 hours, which was already a bit much, but I ended up waiting nearly 4 hours in the lobby. The worst part was finding out my car had actually been ready for a while and no one had told me. I dropped off my car at 8:27 a.m., and it was actually ready by 9:05 a.m., but I wasn’t informed and ended up waiting until noon. I had told both the woman I booked the appointment with and the staff member who initially assisted me that I’d be waiting in the lobby, yet they still didn’t bother to let me know. When I asked the associate, Jaden, wasn't very helpful. He couldn’t give me a clear answer about how much longer it would take and then he asked me to describe who initially helped me. I

Mark really went out of his way to help us. He coordinated with third parties on our behalf, was patient, answered all of our questions, and made sure we were taken care of. It would have been easy for him to be dismissive of our situation, but he cared enough to see it through for us. He is a great representative of the service department and the reason for our positive experience.

UNPROFESSIONAL SERVICE Came in at 12 to do an oil change My vehicle is still not ready and no one told me that they were extremely busy and the wait time would be longer than normally, went to find the gentleman who's working on my vehicle to find him sitting at a desk he said he'd be ready in 20 minutes that was an hour ago. I'm unable to reach a supervisor My phone's about to die I can't even get to my vehicle and I am an hour late for work now due to their inconvenience

I brought my car in for a simple repair, and the experience turned into a nightmare. I ended up having to get my insurance involved and the appraiser had trouble getting ahold of Toyota all week. Manager was unhelpful, as was the advisor assigned to my car. The situation was so poorly handled that I had to move my car to another shop to get the repairs started. I would not recommend this place.