Bob Johnson Mazda

Found an in stock vehicle that was advertised on line with a modest discount. Purchased it on our first visit. Matt, our salesperson was friendly, professional, helpful and informed. Dealership facility was modern, well organized and exceptionally clean. Wide assortment of vehicles to see

Sold me a car that had dry rotted tires and passed it in their inspection and I didn’t find out until the first oil change was completed after taking a trip with the car to the Carolina’s. Made no effort to get the best interest rate, as well as no communication until the last second about getting anything set up to purchase the said vehicle.

I recently had my card towed to the Mazda dealership on west Henrietta rd. I had an excellent experience with the service associates at this dealership. I need to mention that Dave S went above and beyond, helping get a claim documented thru my extended warranty, which basically the dealership didn’t work with anymore because of the incredibly long response time making it not feasible for the service personnel to work with on a daily basis. Because of his kind and professional patience I will be able to get a partial reimbursement for this expensive repair for items covered under the warranty. I just wanted to pass this information on noting that this type of customer care is unfortunately rare. Kudos to this dealership for hiring knowledgeable and conscientious associates like Dave! I ha

Outstanding support from Bob Johnson Mazda service department. We had an emergency with our Mazda and the service department got us in within 2 days. They trouble shot the issues and made all the repairs in one day. The service agent, David, was outstanding, keeping us informed throughout the day and what the cost would be. We made a plan for future work to fit our budget and we were on our way. Thank you to David, the technician Tyler who worked on our car and the great Service department staff including the cashier for being pleasant and reasurring to us. I highly recommend this Mazda dealership: Bob Johnson Mazda on West Henrietta Road.

From the moment we walked in the door until we left with our vehicle, a 2025 Mazda CX-50, everyone was amazing. John Burkin was our salesman and I cannot say enough amazing things about him. He knows his information, was patient with us & we never felt like he was pushy or he was rushing us. I will recommend Bob Johnson Mazda to everyone I know. THANK YOU for making car shopping such a great idea experience!