Bourn's Tire & Auto Center

I called Bourne’s Tire when I was on vacation in Manchester Vt for a tire with a small leak. I thought if I filled it when “air” was available I would be ok, but noticed there were not any places in town. Bourne’s saw me one hour after I called, worked on the tire and finished repairing it all within one hour. The charge was minimal. Their attitude was helpful and pleasant. I was able to enjoy my vacation and the ride back to NY. I recommend using them if you are up this way.

After noticing a slow leak in my tire while vacationing in Manchester Vermont I contacted Bourn’s Tire and Auto Center to see if they could look at my leaking tire and they requested I bring it in. I and a friend brought the car in at 4 pm and they quickly took the tire off the car, sprayed it with soapy water and in less than 3-5 minutes told me that he could find no presence of a leak and that it was late in the day and he didnt have time to look for leak and put the tire on the car and asked for $20.00. Later that evening my tire once again lost significant air necessitating filling the tire with air and having to find an alternative tire repair center the following morning at the local Chevy dealership who found a nail brad that had gone completely tbrough the tire and was found insude

Very over priced for changing tires if you don’t buy from them and weren’t up front about it either. When I called to make the appointment, I had told the lady on the phone that I had bought my own tires and told me it would be $100 plus tax and disposal. When I went to go pay after everything was done , I was shocked to learn it was $265 with tax and disposal (they charge an extra $140 if you don’t buy their tires) will not be using this place again for anything. Disappointed to say the least

The second experience was completely awful. This is after a fabulous first experience. Bottom line customer service is not a priority. I scheduled both cars back to back to be serviced (tires and inspection). After arriving for drop off at the scheduled time the person at the front desk so they did not recall the conversation and did not have the appointments scheduled. Not only were they scheduled in my calendar, I showed the receptionist my phone with the calls from the week prior (time and date stamped). I called twice because I added state inspections. The receptionist failed to find a solution even though it was her fault for not scheduling in her calendar system. I would not recommend this shop. Clearly customer service is not a priority.

I used to always take my vehicles here but never again. New management apparently doesn't care about taking care of any past customers. They charged almost $300 just to MOUNT AND BALANCE a set of tires simply because they weren't purchased there. Also the wonderful customer service I had come to know and love from Bournes was non-existent. We want Grub back!