BP Car Care Center - Tire Pros

I’ll start off by stating that I’ve been a customer here for a long time and I haven’t had any issues with the service or the price before. I don’t know if management changed recently but the guys at the front were giving me some load of bs. I went in for a service recently for a power steering pump replacement and they quoted $180 per hour for a simple diagnosis. They didn’t even bother coming outside to do a quick examination. Bear in mind that it was blatantly obvious what the problem was. A random dude off the street could’ve easily confirm where the noise was coming from in less than a minute. They quoted me $600 for the replacement (labor + parts) at first, but then jacked up the cost to over $1000 after talking to each other. I went to a different mechanic after who immediately con

I can’t say enough about how awesome the BP Car Care Center - Tire Pros crew is and I gladly refer all my friends here! Simply put, the Tire Pros team is a rare find in the industry today. Their customer focused approach is very logically rooted in performing quality repairs for the items that actually need attention. Every time I’ve been there I’ve been very pleased with the quality of the work and I’m so very appreciative of not getting bombarded with a recommendation to perform a long list of additional repairs and maintenance items. I’ve actually asked them about doing specific repair and service items and they’ve confirmed with their diagnosis that the additional work wasn’t necessary — good luck getting that kind of honest/customer-centric advice from a dealer! If you’re tired o

I don’t know if they are under new management or what is happening but my recent experience was not great. Last time I was there my sticker and car were telling me two different things for when I was due for an oil change and they let me know I wasn’t ready for an oil change yet. I went back yesterday after a few months and again my sticker and car were not the same so I was unsure if I needed an oil change and asked them to check. I also asked them twice to please check my tire pressure. $95 and 10 minutes later they were done with my car. I asked them how my tire pressure was and they let me know they forgot to check it so they took my car back and checked my tire pressure. Again I got in the car left the parking lot and my car was not reset to account for the oil change and when I woul

I was only visiting the area but was treated like a long time customer. Everyone was friendly and helpful. They filled my tires with air because I was about to take a long roadtrip. I drove for 2 miles and saw that a tire was already losing air. I went back and asked if they could fix it in time for me to still leave town the next day. They hustled and got my tire replaced before the end of the day. I highly recommend this location. Good vibes and good service!

Steering wheel hard to turn. Recommended flushing to rid debris etc. I felt price was high, being a senior, but was persuaded to have service done. Bad choice on my part. Little to no improvement. Being a long time customer I've always been pleased with BP. Not so much this time.