B&R Auto Wrecking

they have an AI phone service and you cant get any actual help if you need to return or have any questions, they literally hang up on you!

Often times we only leave reviews when we've had a bad experience, I must say, my transaction started off a little rocky due to misinformation provided by customer service, however, shout out to Blaine on the e-commerce team. After several email communication's between he and I over how I would be reimbursed for my CORE chg. on a transmission I purchased, I thought I was not going to be able to get my money back due to I don't live in any area where B & R is located. Blaine went over and beyond to find options to make it possible for me to get my CORE chg. back, although it's only $60 every penny count's with me as I'm a single parent. What I appreciate the most is that he was willing to go out of his way to satisfy the customer, he added a human touch to the email conversation's which is

The guy who served me at the counter humiliated me in front of another person. I had never felt this way. I paid and left, then came back to buy another piece and when I was paying him he told me that I may was stealing! I was so offended by this and I told him, of course not, I'm paying you, but he refused to listen and said why had I come back and I told him again because I wanted another piece, and I told him that if there was a problem I wouldn't buy it from him. And he kept offending me. It was the most bitter experience that happened to me in a store. I SHOULD NOT HAVE DRIVE 2 HOURS FOR THIS RUDENESS. I hope justice.

Called on my way, took 30 min. arrive. No one answered the phone, walked in 2 employees at the front counter, wasn't busy, and was way overpriced! Would have saved me time and gas if they had picked up the phone!

Customer service was A+,.. by a number of their employees. My parts condition were as described B+. Sales person "Timothy F"..A+.. (Oregon)... E Comerce Guy "Spence", A+ (Oregon),.. Plus the Lady Shipping Customer Service Rep. In Oroville. A+ She confirmed my parts order was in the Will Call spot... I drove a distance to get to Oroville for Pick -Up B & R ... did a GREAT job for me.