Brake Masters #195

Sign on the door said open until 5:30. I arrive at 4:15 and no other customers, ask if I can get tires rotated... leaving on a trip. Guy in the bay says ask inside. Bays are all open. Guy inside said no, sorry, we're short guys. I watch all four or five guys close the doors to the bays and lock the door and leave. Must have a poker game!! They're still open (supposedly) another hour and 15 minutes. Other customers are walking up, too, since they're still supposed to be open. Last time I go there.... Oh, and guy inside says "Do you think we're Les Schwab?" No, I don't go to Les Schwab. I go here... they rotate my tires here for me... or used to...

Came in at 2:20. Asked for inspection on my break that previously fixed here 3 weeks ago. Told me might be 1 hour before I get my car check up. 2:30 hours later they said they can't make it. I even told them I live in San Jose. Car has bad noise from break after replacement

If I could give this place zero stars, I would! They are total scammers and they don’t follow through with their coupon deals that they literally give to people. I have been coming here for a long time and brought many cars to this shop and I brought my father here for an oil change and they charged him 100+ dollars when the price was supposed to be 65!!! Then, when I call to get an understanding of what the extra charge was for both the manager and assistant manager had an attitude! Don’t come here!!! I can see why they have bad reviews only.

I have come here twice and they have been very good to me both times. Management and office team are excellent and the service is accommodating. I recommend people come here and enjoy the experience. Hardest part is getting here in traffic on Elk Grove Blvd. Easy to talk to, honest, quality work.

Very unprofessional had an appointment for 2:30 just to find out 30 minutes before closing that they won’t have time to look at my car. If that’s how you handle business I’d definitely not go back. Can’t recommend a place that doesn’t handle business properly