Brake Masters #225

I wanted to give a shout out to Tim. From the moment we walked in until the moment we left, he gave EXCELLENT customer service and was real with us. He made us feel like humans instead of just another dollar sign or number. He was polite and professional and very accommodating. He told us what we need and broke it down for us and got us in and out. It's hard to come by good, genuine customer service now days so thank you, Tim! You're a breath of fresh air. We appreciate you and will definitely be coming back due to your amazing customer service.

I did my car service today, and Scott at the front desk was very patient, relaxed, and understanding. Scott did some coupons and saved me $30 on my bill. I believe they did a good job on my car. The reason I did not give five stars is that I had to change my daughters #2 dirty diapers twice and in the men’s restroom there is no changing table. I don't know if that was the case for the women's restroom, but I am a man, and that is not my place to be. I know this issue is out of the hands of most people working at that location, but the one who has the power to make a change, there is plenty of space in the means room to add the table. I would rather not take six sheets of toilet seat covers to create a safe space on the floor. I am not saying this angrily, just saying that it would be nice.

Blew a rear shock during a road trip and stopped here to have it replaced. Although they didn't have the part on hand they had it delivered and replaced in less than 24hrs. Pricing for parts and labor wasn't bad. Anthony went above and beyond and made the whole ordeal much easier on me, he's a smart honest guy who enjoys and takes pride in his work

Just wanted to shout out Tim and his team working the evening of Nov 17th. His guys took care of some issues on my car, even staying a few minutes late to ensure I could pick up that evening. Super helpful and honest, I’ll be coming back here for any car services in the future!

Today I went to get an oil change, and I was lucky that when they serviced my car, they did it right next to the waiting area. When they finished, they sent me a list of the inspection points for my car, and I’d like to make the following clarifications: Cabin filter in good condition: I know the filter is dirty because I was told so at another service center where I had the previous oil change done. Tire pressure OK, including the spare: The technician never opened the trunk to check the spare tire. Oil level inspection before the change: I was practically right next to him in the waiting area, and he only pulled the dipstick halfway out to measure the oil. He never actually checked it. The only things I can be sure they inspected were the brake fluid and windshield washer fluid, becaus