Braman BMW Service & Parts

I usually go to South Miami BMW; however, my office is just one street over from Braman, so I decided to go there for my X5 M Comp oil change. I also had a $19 coupon, which they honored. Both Danny and Daniel—I believe those were their names—the service advisors, were super nice and welcoming. Being a younger guy driving a nice car, I’m often treated poorly by service reps at other dealerships, but these two were extremely kind and efficient. I dropped the car off (unfortunately, I couldn’t get a loaner—probably because I’m not 21 yet). A little later, I received a text with a walkthrough video of my car that went over the tires and brakes in great detail, which was very thorough and professional. About three hours later, I got another text letting me know my car was ready. The only downs

I had a very disappointing experience here. It started with what felt like a bait-and-switch. I received an email with a maintenance coupon, but when I arrived they told me the coupon didn’t apply to my vehicle. If that’s the case, why send it to me in the first place? Then I ended up paying $580 for an oil change, which is already very expensive. On top of that, they insisted I needed to pay another $250 for a vehicle check-up, and told me that if I didn’t do it, they would not reset the maintenance light on my dashboard. Check for alternatives and decide carefully before bringing your vehicle here.

I had a great experience at Braman MINI of Miami! They’ve handled my oil changes, and every visit has been smooth and professional. The service team makes sure to go over every detail with me and keeps everything well documented. Highly recommend their service department!

We’ve been loyal Braman customers for over 10 years, owning and leasing several vehicles including Cadillac, BMW, and Hyundai. Unfortunately, our recent experiences with the BMW service department have been the worst we’ve ever encountered with any company. During our last service visit, none of the fluids were topped off, and the tires were not rotated — something I confirmed by marking them beforehand. When we noticed these issues, we tried contacting the manager, but he refused to take our call and instead relayed a message through the service representative, suggesting there might be a leak. This lack of professionalism and accountability is unacceptable. Our leases are about to expire, and we will not be giving Braman any further business. Even though we had planned to purchase anothe

Came in for a scheduled oil change. The service center was busy, but the staff managed everything quickly and efficiently, completing the oil change within 2 hours. Freddy, the service advisor, was very helpful. I appreciated the detailed video report they sent afterward—super helpful and thorough.