Braman MINI Service & Parts Miami

I searched for a part online and purchased exactly what I needed. I made a payment and was charged for the part and shipping. This morning I get a strange email from them asking me to verify an additional charge for them. I’m not sure why, I’ve already ordered and paid for the part and asked them why? They respond back with my order was canceled. So I was charged for the part and this unnecessary verification charge and my part never shipped and now canceled. This is some of the worst customer service I’ve ever experienced. Stay away from his place! There are many more online OEM parts retailers who will treat you with better service! Now I’m filing a fraudulent charge request with my CC company to get my refund for this horrible transaction.

Dishonest service manager. When I went there for ongoing AC issue, a service manger quoted $350 for diagnosis, which is OK but a bit higher than expected because last time I paid $300 at a dealer in the Silicon Valley. Then I decided to try a highly-rated independent mechanic first because last time the CA dealer charged me but couldn’t find the leak. When I came back a few days later because MINI asked me to, another service manager quoted me $650 for diagnosis, after I mentioned it’s impossible to drive without AC in Miami summer. I said the previous manager quoted $350, and he said that manager was new and didn’t know the price, AC diagnosis costs extra. I then mentioned it was $300 in CA and it was also for AC diagnosis, and he told me in Miami AC diagnosis costs extra. I almost paid b

I bought a 2023 Mini Cooper Convertible from Braman on November 22, 2022 for a price of $3K over MSRP plus further dealer fees. Next day, I recognized that the piano black surface around hazard switch just up to control screen on dashboard is highly defective (see first four pictures). Piano black surface has bubble shaped spots/defects on the whole surface there. The reason for these defects is probably keeping the car in a very hot storage or under direct sunlight while the piano black surfaces of not yet sold new car are still covered with protective plastic foil. Probably the plastic foil on surface gets very hot and harmed the surface irrevocably. So, this looks like not the failure of manufacturer, but the improper car storage of the dealer. I immediately brought the car to the deale

This service center is quite slow and almost always full. A lot of their behavior is suspicious. I have been to them multiple times for the same issue. I just knew they weren't fixing the problem. They have some sort of system where they create more problems to get you to come back. I was told that two of my pipes needed to be replaced. I purchased them for Braman and had another service center fix my car. They proceeded to tell me that only one pipe was needed, the other was just loosened by someone and needed to be pushed in. The mechanics at Braman are not trustworthy. The last time I was there for an oil change, they couldn’t find my car. Not to mention, they are severely overpriced which is the norm for dealers. Be prepared to spend 4-5x for labor. The parts are bit pricey but not a

Unorganized & slow - came to pick up my car and was waiting for 1 hour for absolutely no reason (found out after asking for the third time. There were barely any costumers too and it took 4 representatives to get together to figure out how to get my car from the lot to the front). Extremely overpriced - All parts of the estimate were ridiculously overpriced but my favorite was $900+ to change out three little lights. Many of the repairs “needed” ($1,500+ each) were ultimately unnecessary. Avoid if possible unless you have nothing better to do with your money or time.