Brandon's Auto Repair & Diesel Service

Almost two years ago now I lucked into a low-mileage 2014 Lexus CT200h. I figured I could always take it to the dealership for maintenance work if I wanted to be bent over a barrel, but the idea did not appeal to me in the slightest. So I found Brandon’s Auto Repair Shop here in Lubbock. They came with good reviews. They did a great job making sure my new-to-me car was good to go. My Lexus CT runs great. It is the nicest car I have ever owned. Recently it exhibited a few signs that the 12V battery was starting to slip. As best I can tell it was the original 12V battery, so I started doing research. I found the right battery through Costco at costco.com (if you are in need of a 12V battery you should look there for the Interstate batteries they sell). Now Costco does not handle battery inst

WARNING horrible experience a couple years ago. they had my car for MONTHS and kept pushing the date back! then i left a negative comment on a post warning others and they actually told me to take the comment down… veryyy professional. then when i tried to go get my car it wouldn’t start. that happened TWICE. horrible men work here! i wouldn’t trust them with any vehicle ever.

Brandon's Auto Repair had my truck for THREE years, that's right three years. After spending over $8,000 dollars on the engine which was mid-diagnosed the first time, they finally got it back to me. This last problem lasted 8 months, as they got my approval to fix the 'new' problem in November of 2024. Upon picking it up, I drove it 78 miles and got stranded in Lamesa. 78 miles and now have to tow it back to this shop. Terrible, terrible!!!!! Needless to say, worst experience ever.

Absolutely save your time, energy, and money!!! This place will confirm appointments via text 30 minutes beforehand and then be closed upon arrival. I got a lifetime warranty on my service which they came up with every bogus excuse to not honor. They are cheats basically crooks with the way their handle their business. I warn you to not do business with them and I’m not the only one, read all the reviews… car fax reviews, yelp reviews, google reviews… you will soon learn this is not the car shop to use! The worst!

I got my new (to me) 2014 Lexus CT200h this past March. It had come time for the regular maintenance (oil change, tire rotation, overall checkup). I needed more than just a quick oil change this time (and there are some good places for that in Lubbock too). I have a road trip coming up and needed to make sure everything was in good working order. Brandon’s took good care of my car, reset the maintenance reminder message, and reached out to me on the phone every time a question arose (cabin air filter, where did I hide my special lug-nut-lock). Everyone I encountered in the shop was courteous and professional. Also, right now they are collecting toys for Toys for Tots. I have been in Lubbock almost a decade now and had trouble in the past finding participants for that program. If you would