Brannon Honda Service

Charity she was one of the most understanding and knowledgeable salespeople I’ve met done a great job

Terrible Experience – Beware! I took my van to Brannon Honda based on the recommendation of a former technician who once worked there. He had inspected my vehicle and determined it needed new rocker arms. Unfortunately, he was unable to do the repair himself due to not having the tools needed to replace the rocker arm solenoid, so he advised me to take it to Brannon Honda, trusting they would do the right job. When I brought it in, Brannon Honda assured me they trusted this technician and his assessment. However, the next day, I received a call saying I needed a new transmission and new fuel injectors — totaling over $11,000 in repairs! This was shocking and made no sense based on the original diagnosis. I had my van towed from Brannon Honda to another trusted auto center for a second o

I had free oil change for my car coz it's still under warranty. I arrived at almost 1 o'clock, I got out at 5:15, If I didn't asked what took so long to service my car I'd probably got out there way later.I found out that my paperwork was lost.This place do not value their customers specially when it's free service, well, it's not really free service because I bought my car at this horrendous place. I DO NOT RECOMMEND THIS PLACE TO ANYONE.

Ladies, BEWARE...know what services have been performed on your vehicle because I got duped! I took my vehicle in for an oil change. The service guy tells me I need to have the transmission fluid & brake fluid changed. Said it's usually recommended every 30K miles. I purchased my vehicle 4 yrs ago (previously owned) with 31K miles on it. It now has 66K on it. All my service records are in my car. I assumed the service dept would check their records for services THEY have performed. I was told I needed to have the transmission fluid and brake fluid(?) replaced. I didn't remember having transmission fluid changed already in May 2021. So approximately 10K miles later, I pay to have it changed AGAIN! (I am retired & put very few miles on my vehicle annually.) After going back through my servic

Every year for the last 5-6 years their customer service has become worse. One day when I needed to schedule a battery replacement I tried all morning to get to a live person in the service department. Left a voicemail after lunch (also letting them know this) and told them if they couldn't call me back by EOB they lost me completely. (This is not their first fumble.) Obviously they lost a customer. I had bought cars there, gotten service there for a long while. I simply wanted to /schedule/ an appointment in the next few days. Ah well.