Broad Street Collision

This place gets 0/5 stars from me. 2018-ONGONING PROBLEM STILL EXISTS 2021!!!I HAD TO PUT IN A NEW CLAIM TO HAVE THE REPAIR THEY DID REPAIRED!!! A Mess! Extremely poor communication and misinformation. I was told my car would be ready in a week... DIDNT GET UNTIL 3 WEEKS LATER! THEN MY CAR WAS NOT EVEN REPAIRED PROPERLY. THE DOOR CRACKED AND HAD TO TAKE BACK. DOOR CRACKED AFTER SECOND REPAIR. FOUND OUT LATER THEY USED TOO MUCH PAINT FILLER!!! DO NOT USE THIS PLACE!!!..I DEFINITELY DO NOT recommend this place. Photo shows how the bad repair job resulted in damage to my door that had to be re repaired!

On February 12th, 2019 I was in a pretty bad motor vehicle accident. Someone from Broad Street Collision showed up at the scene of the accident and while I wasn't in a right state of mind, asked me to sign papers giving them permission to tow the vehicle right before I was whisked away in an ambulance. Tim, the tow guy who showed up, assured me that the insurance would cover everything and basically made me feel emotionally comfortable at an emotionally vulnerable time, with leaving my vehicle under the care of the business he was representing. Once I was released from the hospital and started working on getting my vehicle repaired, they were very responsive and helpful. However, once my husband and I signed the dotted line entrusting them with the care and repair of our vehicle, everythi

I was in an accident with another car, my car was towed to Broad Street Collision. If called several times, I left a message with a real person, but no one has gotten back to me concerning the estimate for the damage to my car. My insurance company said I was not at fault, so I’m waiting for the other insurance co of the person who hit my car to assess the damage. This is such a racket. If my car was drivable I would move it. Meanwhile I’m racking up storage fees. Somebody help! This is so unfair! Can somebody from this place call me back! I just want to give an update!!! As of today 11/20/18, I’m so happy with the repair work done at Broad Street Collision. My 2003 Jeep is back to it’s original appearance. Thank you so much! Vanessa was so much help with the insurance claim and

I cannot believe this place is still open! My husband took my BMW there a few years ago. One of the workers saw the damage on my car and recommended bringing it in, I believe his name may have been Reese. Initially there were delays with when it would be ready. Then we had issues getting in touch with them. The work was horrible. They said they were going to use new parts-needless to say they used the same parts and repainted the door. When my husband went to talk to them about this they threatened him with a weapon. I see some things haven't changed. Now they even have a sign outside, we thought they went out of business. Beware they talk a good game but they don't deliver. Stay away even if your'e desperate. Another reviewer said it best-if I could give them a big fat 0 stars I would!

Had my car towed here after a collision, called them multiple times to get a price estimate for repairs back in 2020, called every week for 6 months until someone finally said they would get back to me with an estimate. When I called again they had said that the car was no longer in the lot because of the length of time it was there. to this day do not know where my car is. This all happened in 2020, it's now 2022 and still no word of where my car is, where it went, or if the repairs were ever made. I will be filing a lawsuit against this company within the next few months due to my vehicle disappearing. 0/5 stars