Browncroft Garage

Browncroft Garage is the best! I appreciate how thorough they are and the full report I receive with detailed photos of everything they find. Along with the photos and info on suggested repairs, they provide clear estimates and a ranking regarding how much of a priority any recommended service is. Their customer service is top notch. They are always on top of all communication. They have done a lot of work on both of my cars (one of them was close to having a complete overhaul!) and they have my full confidence in both the quality of their work and their prices.

I have to start with how GREAT the staff is at Browncroft Garage! I have trusted them with my car MANY times over the years. I have an older SUV that SUDDENLY threw an engine light and was completely out of oil after just having an oil change (elsewhere - my fault!) 2 weeks prior. I called them and they were gracious enough to get my car in and check it out for me. Come to find the zub-zero weather we recently had in Rochester cracked the main rear seal and the oil was just running right out of my car! They kept me SAFE by looking over my car for me as soon as they could. They do NOT use pressure tactics or try to sell anything that's not necessary. They are honest and they are FANTASTIC!!

A friend HIGHLY recommended Browncroft Garage. I inherited a 2012 Volvo XC90 that needed lots of work. Matt told me what should be done to get it ready to sell. The price was very fair and the work was done promptly and outlined in detail on the invoice. Both Scott and Matt answered all my questions and followed up to make sure I was happy with the work. Since then, several people have mentioned what a superb business these gentlemen operate. Their good reputation is much deserved.

It's very rare that I feel strongly enough about a business to post a review, but Browncroft Garage is the exception. They were recommended to me when I first arrived in Rochester about 7 years ago and I've never looked back. Everyone at Browncroft I've interacted with in that time has been professional, trustworthy, friendly, and willing to discuss the specifics of what my car needed, why, and how soon. Prices are fair, scheduling should be done ~2 weeks in advance, and in my experience turnaround has been very fast (almost always same day unless parts need to be ordered).

Huge thank you to Scott and Matt! I would highly recommend Browncroft Garage. Both Scott and Matt were friendly, knowledgeable and professional. They took the time to answer all of my questions and address all my concerns. I truly appreciated their detailed assessment of my car, transparency and fixing the issues at hand. Amazing customer service and work!