Budget Car Rental

Edited 9/30 - Cherry on top is that I never received a response from this store, but now just received an ADDITIONAL bill of $80.49 for Roadside Assistance that never arrived, communicated, or was provided. The cost is for a "towing" fee that never happened. Do NOT rent from this store. This was the most frustrating rental experience of my life. I had a 9am reservation to pick up my rental and waited in line for over an hour. By the time I received the form to grab the car in the basement, I was given a rental car not within the class of vehicles I reserved. The car was wet from its quick wash and absolutely disgusting inside - crumbs, hair, the whole nine yards. The gas tank was practically empty and it was not properly inspected as within 30 minutes of driving, the front right tire had a

A Masterclass in Wasting Time ​Stay away from this location unless you enjoy spending your entire vacation in a waiting room. ​I had a confirmed reservation, yet when I arrived, the car I booked was nowhere to be found. Instead of a solution, I was told to "come back in 2 hours." I did exactly that, only to find out the car was still not available. ​Against my better judgment, I agreed to take a different model just so I could leave. The response? "Wait another hour until it's ready." Then, the cherry on top: once that hour passed, they told me I had to wait even longer because the staff was changing shifts. ​Total lack of professionalism and zero respect for the customer's time. I spent my first day of travel watching their clock move while they moved at a snail's pace. Never again.

Believe every bad reviews you see ... wish I had before wasting 2hrs on Sep 5 (and missing an important business meeting) waiting in a line ... one person working on & off, while stepping away to get cell service to call someone to complain about some other employee not pulling his weight. Then finally get a car that's all banged up, dirty throughout and gas not filled as they claim on rental contract. Unfriendly, dishonest, frustrating ... I rent ca. 150+ days a year and this is the worst ... there are definitely other underwhelming Budget locations around the US, but I can't see why they keep this one ... guess they ultimately just do not care. PS: No Fastbreak cars, line or desk AVOID at all cost and it will preserve your sanity (someone in line ended up getting an $80 Uber to La Guardi

Absolute garbage human behind the desk. I rented a van March 1st at 8 am, and the Asian dude behind the desk was rude, pathetic, and so interested in holding power over customers it was clear he was miserable in life. I came in on a cold day, and he made me wait outside as well as other people, but when it was my turn he had no problem letting others wait inside. After confusion about using my debit card vs a credit card, he said, "Well it's on your reservation, if you need to see it in writing it's on the wall, I know it's hard for some people to understand." He was an embarrassment to the company, himself, and most likely his own family. Not to mention the attendant downstairs wasn't much better, and stood there on his phone finishing whatever video he was watching, then took a breath, l

They're really the worst. Believe all the negative reviews that you can read here. Overall I would try to avoid this branch. They're unhelpful, dishonest and will try to upsell you for no reason. I arrived an hour early to my pick up time and the guy (on the right on the picture) told me my category isn't ready yet and I need to come back at my pick up time. He never even checked with his colleagues downstairs what car is available, then proceeded to try to upsell me a higher category for USD40 more per day. I asked him if I could come back half an hour or 15min early and he said no, come back at the pick up time. I never had this issue with any other rental car company.. I then waited in front of the budget agency and since it's within the parking garage, I could see that no car was bein