Budget Car Rental

I booked the reservation for 9:00 a.m. on a Friday but I ended up showing up around 1:00. Despite being a few hours late for my reservation they still didn't have a car available for me and he said it would take at least an hour so I went across the street and enterprise sorted me in about 20 minutes. Also the agent behind the counter took a personal call while there is multiple people in line.

Horrible experience this past weekend with your rude & disrespectful receptionist. He was so unhelpful to me and my friend on 11/22 and has totally turned me off from ever renting from budget anywhere, even outside of Cleveland. If you want a smooth and helpful rental experience, “just walk across the street to enterprise” like I was told by their associate. And that’s EXACTLY what I did and had a 10/10 experience. Don’t waste your time with budget!!!

I had a reservation, but when I got there I was rudely told they had no cars available. They didn't even apologize, but seemed to blame me. Now I have to negotiate with Priceline to get a refund. This place sucked.

I made a reservation for this location for an SUV this past Friday. Upon arriving it was only one person at the counter taking care of people. When I walked in it was Asian man and African couple. The Asian man was there before the couple he skipped the Asian man and took the African couple. The Asian man says I don’t know what order he is going in but I was here first. That was the first red flag. When I approached the counter I gave him my information and he proceeded to ask me where I worked at which was weird nobody never asked me that. He goes to say I need your employer information because this rental is under a business account. I said I know I’m the CEO and Owner of the business he goes to say oh I didn’t know that. He then says they gave you a huge discount when you use a busines

I was told not to go with this company due to bad cars & bad customer service, that’s exactly what i got. the first car i had was still dirty inside hair from previous person, food etc. oil change light on and drove weird. returned it for them to give me another car that i couldn’t even walk around to do the inspection due to the cars being so close together. then they go to give me a THIRD car that was not even rinsed off the outside it looked like it went muddying. (they only use a hose no soap), there was literal ashes on the steering wheel and in the cup holders etc. i asked if this car was sanitized & they said yes. it also smelt like cigarettes. very disappointed in all the money you charge for a rental and i can’t even get a clean sanitized well working car. never will i give my bus