Budget Car Rental

Door side mirrors had water spots and were unsafe. Back window was not clean. I had pictures. Local Branch would not offer accomodations because I paid all the rental upfront. I called corporate per their direction and corporate only offered a coupon. I wanted a small cash reimbursement. Rep said no one could do that.

Easy retrieval of vehical and even though we returned it during their off hours, there was a worker in the lot waiting to check the vehical back in. There is also a drop box on the rental counter inside the airport for after hours if there aren't any workers present.

Don’t use gas refill - A scam. The agent told me it is $2.33/gal, the lowest in the town(around $2.5/gal). The agent also confirmed with me there is no additional charge. I end up with paying more than a full tank (about $40) for about 3 gals of refill. Will definitely complaint based on other customer’s review. Updates on review: I appreciate Budget customer services’ rapid response. They refunded the over charge within two days. Their customer service deserves a 5-star. My only recommendation is that the site will charge the refill based on their advertised price (displayed at the counter).

2025 July Received a refund from the over charge of gas refill. Thank you for taking action quickly to resolve the issue. Received a feedback from the owner/management. We thank them for the immediate response to instruct customers to get remedies. However, it's a series of steps and hassles that customers are required to do in order to prove the mistake that was initially made by sloppy and careless staff and management which should be easily avoided if they did their work properly. 2025 June One star for a clean car. When we returned it, the male staff didn't check at all even though we told him we filled up the car and it was full tank. Because of his attitude, we took a picture to be safe. We found a charge on our credit statement and was told it was for the fuel charge. Instead of g

This Budget location at VPS airport is awful! We had an SUV rented for months with 2 car seats and upon arrival they did not have the SUV and biggest problem was getting a rental now with car seats!! They had no solution and didn't care one bit! We had to get to Pensacola Beach for a wedding and no way to get there! So after 2 hours of frustration, we eventually got a service to get us there and then were able to get what we needed with Enterprise...which they are awesome to work with and truly cared about our situation, sadly they did not have car seats so we did have to purchase them and extra cost of the Uber and new SUV, what should had cost $650 with Budget now cost us over $1000 and alot of frustration! Never book with Budget especially this location!