Budget Car Rental

I never write bad reviews, but we had the worst experience with a rental company we have ever had. Once we picked up the truck and drove it back we discovered a large pile of FECES in the back of the truck among other trash. The door would not open as well and when we called to open it, the worker had to Youtube how to open it. Later in the day the FOB stopped working and we could not move the truck. We tried calling the store but since the store closes at 1pm, the basic customer service number was our next go to. It was beyond difficult to get to a representative. After about a hour the FOB worked enough for us to move the truck out of the way blocking cars. The next day when we went to return the truck, the FOB was completely dead so we could not even get into the truck. When we called,

The man working there on October 30th at 4:30pm deserves a raise and a paid vacation. He ran through about 7-8 customers both returns and pickups by himself in the 30 mins I was there. Also dealt with an issue my rental car had and replaced it on the spot. Pleasant and professional the whole time even though he was clearly swamped. Made time to show folks who were visiting the cool spots, scenic drives, and local nightlife etc. Top tier employee you have there.

Horrible service, no parking, they instructed us to break the law and park on a red curb/fire lane while we waited over 30 minutes, and they couldn't find our reservation. We definitely will never come back to this location.

Jack in Escondido is the man. Budget is a quick and easy place to rent a car with no hassles or pro longing phone calls. Took up to 10 minutes to rent a car and get all my questions answered. Budget is more of a 10 out of 10

Be sure to carefully review your receipt when returning your rental. We were told in person that the hold charges—including insurance fees for non-rental days—would be removed at the time of return, but they weren’t. Now we’re forced to dispute unauthorized charges for days we didn’t even have the vehicle.