Budget Car Rental

We had a reservation for a large 15. Seater passenger van. The day off pick up it was canceled via email. Being on vacation we could not access our emails: We had gotten 2 taxis from the Port and that cost was 100 bucks to get there. We had 8 people 12 pieces of luggage. My brother in law who is an amputee. We understand that mistakes happen, however the man at Budget was completely rude, unhelpful and unprofessional. Not one apology at all. He did not try to help us. Half hearted called a few other places when we asked him, he did not want to help. Suggested we squeeze into a 8 seater van.. which would have been impossible with our luggage. Then said just get two cars! We only had one driver on the trip. We had to pay again for 2 of our party to get back to the airport to try and get

Reserved a truck on their website, showed up to pick it up and it was unavailable. No surrounding locations had one available either. I spent $24 on an Uber ride there to pick it up and $26 on an Uber ride home. I was told at the location to contact customer service regarding my Uber fees. I spoke to them and they told me flatly, nothing we can do, you should've called to confirm the truck was at the location. If that's the case the why do they even book vehicles online… $50 spent round trip with Uber ONLY because Budgets website reserved and confirmed the tricks availability and they say not their problem. Certainly there are laws that protect the consumer in this scenario but Budget knows you are going to waste the time and money to pursue it. Never again Budget. No vehicles of any kind

I waited 45 minutes in line with 6 people behind me just to RETURN a car and when I returned it I was hit with a hidden $100 return fee that they say i deserve and wont be helping with. On a busy Saturday after New Years they had 1 man working. Budget car rentals across the state seem to be trash.

Left transponder in car and went back, no transponder. Turned in car no extra charges. 2 days later billed $30. Went back nothing they can do, they admitted charged for no reason. Be aware

I rented a car for a single day from this location. The service was excellent a d ! Both the owner and the associate (his son) were kind and incredibly helpful. I had a nice chat with me before I heading out for the next leg of my trip. I highly recommend this Budget location and look forward to using their services again.