Budget Car Rental

Carolyn was amazing! My flight was delayed by almost 2 hrs past closing time and she stayed after hours to make sure the last flight got their rentals. The process was easy and my car was exceptionally clean.

Worst car rental experience EVER. I was supposed to have a small vehicle such as a Corolla but was given a compact SUV. This car was filthy outside (I was told due to below-freezing temperature, it was not possible to wash which I understand) and had no windshield cleaning fluid, and had a tire with low pressure. I had to bring it back. And this time, I was given a huge van! After I retuned the van with a full tank of gas, I was charged an extra $20 for gas tank not being full. It took me 25 minutes to find this out. I am supposed to receive a receipt showing a refund but I am still waiting.

First off, I get to the Budget counter to rent my car and no one is around. I waited 15 minutes before I seen the workers come in from outside. They were outside hanging out with some other people. When they finally returned to the counter, I paid for the car and asked if they were going to do a walk around on the car and they stated they weren't going to and that I was good to leave. As I'm walking out to the car, I notice the car has some yellow paint on the side and wheel well plus has a missing side piece. I took pictures and went on my way. The two ladies were standing outside bullshitting while I was checking the car over and even seen me get into it and leave. So, I Got into the car where the vehicle still had grass and trash inside plus some leftover sacs in the trunk. The car was

The Budget at Lawton airport is horrible! This isy 3rd time renting a car from them. Every time the car has been dirty when we picked up. Trying to pick up or drop off there is absolutely no one there at the desk. One time we had waited for 1.5 hours for pick up. Called the direct line, called corporate and they didn't help us or find the employee. Which my husband and I found out they were outside the whole time chatting and smoking. I do not recommend this place especially if you have anything time sensitive! Overall horrible customer service on both end and dirty cars.

They didn't have a car for pickup even though I reserved and pre paid didn't know when they would have one. When recieved car they me the keys said it's in the lot. Someone else's belongings was still in back seat. Car wasn't cleaned they marked it full tank only had a half tank when recieved. After my trip I realized the tags were 3 months expired. Do not recomend.