Budget Car Rental

I’ve been coming to Ka’anapali Beach on Maui, Hawaii for 10 years now. When I need a car for a day or longer, I always go to Budget Car Rental in Lahaina (Ka’anapali Beach). They are so friendly, professional and their cars are new and very nice. My contact there is Tia at the front desk. She is wonderful and so personable. She makes things so easy when renting a car there. Thank you Tia and Budget Lahaina, Maui, Hawaii. I’ll be back soon!

I was having a bad experience with the budget in the OGG airport location. Long wait, wrong car, unable to contact them, etc. But the staff at the West Maui location is the exact opposite. Kind and helpful, they helped make things right and find the right car for me and let me swap at this location. If you can, they definitely deserve your business and in the future, I'll be trying to rent and pickup from here.

In August at the airport Budget we had rented a compact and received a Dodge Charger. I was not happy I wanted a compact with good gas mileage but too tired at that moment to care. After driving to Hotel near Lahaina I realized I’m not driving this plus it had a terrible ride. I called the 1-800 budget and was told to call the nearest budget and see what they could do. Next day I called and were greeted by the nicest employees. They said come and get a new car we switched and they were so nice. I was embarrassed thinking I was being annoying needing a nicer car but they made it easier. Well the battery died in the key fob at breakfast and I called them. They were so nice we can get u guys and fix it but my husband had gotten the door open. I appreciate the way we were met with aloha and

Worst car rental company ever. We are two days into a 6 day stay. Picked the car up and drove an hour to our resort. Woke the next morning to a low tire. Put air in it. And by the end of the day it lost 6 lbs and needed air again. Called roadside assistance for help. They said budget place 1 mile from here has no cars available and we would have to drive an hour back to the airport and an hour back to exchange our car. We paid good money to rent a car and this is the second car we rented from this company. We would think customer service and or the management/ or owner would want to keep return customers not make them give a bad review. We have our trip planned which does not allow time to drive an extra hour each way out of our way because the car we rented has problems. I hope you upda

Genuinely exceptional service from this location. I rented a car for a couple of days and had a great experience. The staff were very polite and helpful. Would definitely rent from here again!