Budget Car Rental

I’ve been going to this location for 20 yrs or so. It’s so convenient to my house. The last few years it’s went down hill but today I had a CONFIRMED reservation that I made weeks ago and get a phone call 15 minutes before my pick up time that there is no car and I’m on a waitlist. Really? I rent for business and this is a huge inconvenience. I had to scramble to find another rental at last minute.

Brandon helped give us the best experience we have ever received from a car rental agency. He was extremely thorough and was able to answer all our questions at a high level. Thanks to him we were able to provide all necessary documents upon arriving. He was multi -tasking with multiple phone calls while helping in house customers while getting us all checked in. Thank you for making this a great experience for us Brandon, best in the business!

Budget is the name of the company; I didn't realize that the quality of customer service would be "Low-Budget" quality..."no pun intended" I reserved a vehicle on 5/31 and was given a confirmation number for the reservation. When I arrived at this location on Jimmy Carter Blvd, the lady sitting behind the counter told me she didn't have the car I had reserved. She then went on to tell me I could rent an SUV, but it would cost more. When I told her I had reserved a Toyota corolla 2 hours earlier for a lower rate, she stated that she had just gotten my reservation a few minutes prior and she only had an SUV available. I asked her to honor the price quoted and she walked away from the counter. I asked her if they were a franchise store and she said yes; as she continued to walk from the count

A few years ago, I had confirmed a reservation for a moving truck over the phone prior to my moving day. The employee confirmed my reservation and stated I was all set to go the following day. Upon arrival the next morning at the scheduled time, the receptionist greeted my friend and me and requested we sit and wait. After waiting 30 minutes with no follow up, I approached her and asked about the status of our truck. She stated all was good and asked that we continue to wait. My friend and I waited 10 more minutes before I approached her again as we were on a time crunch. The receptionist then proceeded to tell us that while we were reported on their current schedule to retrieve a specific truck, they had actually rented out that truck to a separate party and no other similar trucks were

This was by far the worst experience with a car rental company. I will never use Budget, let alone this location ever again.