Budget Car Rental

I've been renting cars from this location for years, mainly for business trips. I always receive great customer service, but I think this location could use an additional person assisting at the front desk during peak business times. Nico is great, but he should have additional support at the desk assisting customers especially on the weekends.

Disclaimer: I RARELY write one star reviews. But I couldn’t believe my experience with the place. I’ve rented cars all over the country and world for that matter, and I HAVE NEVER experienced such unprofessional behavior on the part of a rental car agency in my life. If you have serious plans for travel, AVOID THIS PLACE AT ALL COSTS!! The front desk person was kind and respectful. But the Ocala Budget location is IRRESPONSIBLE and can cost you your whole trip. DO NOT book with them if you have inflexible plans for a trip. I booked a large SUV through a 3rd party site. I called the number for the Budget center in Ocala to confirm that everything was good to go with my rental but was routed to someone in some other country. The lady looked up the reservation and said that everything was goo

A total disaster!! I got a the counter and they run my card to pay and I was told that I cannot rent because my credit score was not enough!! My score is good. I told the guy that I called last week and check for all I needed to do the rental. Well, this company have costumer service I guess in India that do t have a clue about what you need. Praise the Lord this happened. I went to enterprise that I used before and they gave me a Queen treatment and got my rental!!

I was really dreading having to rent a car, but Budget made it a quick, easy,and actually pleasant experience. The car was exceptional, much better than the car I wanted. The optional services, like pay a little extra per gallon for them to gas it up instead of having to find a gas station right before you return the vehicle, show that they understand what would be most helpful for customers. The unlimited mileage was not expected, but HIGHLY appreciated! I had also checked out the other rental places in the vicinity and hands down, Budget was much more economical, while still delivering great customer service and a quality vehicle.

Booked a rental through Expedia, arrived to pickup my her and was informed that vehicle was not ready. This was booked 5 days in advance, for a specific pickup time. Very tough situation, as a professional, I could not wait. I was told by agent that reservation was cancelled, it's not showing that on my end and I did not get any receipt.