Budget Car Rental

My wife picked up a car in St. Louis and has issues, so she brought it to this location to swap it out, as we were instructed to by Budget. Joffrey (?) heard her complaint and asked, "Do you really want me to put someone else in an unsafe car?" then refused to swap it out. Here we are, only 24 hours later and she's stranded in the driveway. We had to call roadside and told them to just take it back and cancel the rest of our reservation. I don't wish good things for Joffrey. I hope he finds himself in possession of a Budget rental car that he can't swap out.

I was disappointed with my recent rental experience. The final rental price was higher than the amount originally quoted at the time of booking, with no clear explanation provided. Additionally, the car I received had a noticeable smoke odor, which made the drive unpleasant. Despite returning the vehicle in the same condition, I was charged a cleaning fee upon drop-off at ORD. This felt unfair, especially considering the car already smelled of smoke when I picked it up. I expected more transparency and better vehicle quality from this company.

They post classes of vehicles they know they don’t have and the prices aren’t the same. No courtesy in emailing you about the changes, you are just surprised when you go to pick up the vehicle that you didn’t want.

We rent from budget at least twice a year when we travel to Orlando and have never had any issues, but we did not have a good experience at our local Budget in Springfield, IL. We were due to return the rental at 6PM. We arrived on time to return, but there was a long line. We finally got up to the counter at 6:22 and returned the car. Despite Budget’s website mentioning a 29 minute grace period for rental car returns, we noticed we were charged an extra hour on our rental, which was almost the total of adding a whole extra day. If we genuinely had returned the car late I could understand, but we were in line waiting for them to assist us. Their failure to adequately staff the rental counter is not our fault. I called Budget customer service and was able to get the issue resolved, but it

The car we rented was filthy and smelled like body odor. We found military separation paperwork in the glove box and I was asked to bring it back to the airport. We found prescription medicine in the console. We asked for some sort of compensation and all we got were auto-generated apologies. Never again. Very disappointed. We never had a problem with Budget before but now that they are Avis it has gone to crap.