Budget Car Rental

DO NOT SET UP A ONLINE RESERVATION! I recently set up a rental from this location from late October to November 16th. I specifically asked that if the car was returned early would I be refunded the difference to which the manager said yes. Fast forward to today the 13th and after two hours I've been told by multiple people they DO NOT issue any refunds for returning the car early when pre paid online, even though the manager specifically said they would when I picked it up. The staff at the location where all very pleasant but the policy of oh well, doesn't matter what you were told after the fact lead to the one star review. I will be taking further action going forward but just know while the local location staff is very pleasant professional and friendly, the position of management abov

Super bad service i booked Kia soul but instead, I got an old Kia Nero which is ok but not with super strong smell of weed? With scratches and dents all over the vehicle the lady who worked there refused to switch the vehicle and said you can go to the airport and they would switch I called 800 number and the agent said to go to the airport to switch it they also refused to switch it I called couple offices, the same thing my first and last time renting from budget

Car was great, staff were helpful. Unfortunately I have to give 1 star because my $250 deposit was not returned to me. Budget customer care is saying they have reverted the payment, my bank is saying they haven't. I have to wait 1 month until the charge is automatically reverted. Ridiculous.

Made my reservation well in advance for a three day Van rental. Two days before pickup I received a random phone call stating that they don't have the vehicle available for my reservation. They can send me off to the airport location for Double the price. No negotiation, NO let me help you with this for the inconvenience. None of that. This is what you got and your reservation is gonna be canceled. Dont Waste your time, not worth the headache!

I recently rented a car over the weekend and had no problems at all with anything. The person I had she was the coolest person I ever met at a car rental. I’ve heard she been there for 10 years they should definitely keep her .