Buick GMC Brooksville

This place lies straight to your face and they actually feel good about it as longs a they get the sale be very very careful stay away at all cost. Bought a car here whe looking at the car we notice the coolant tank was empty we asked for the system to be checked and we were assured the whole car will be serviced and detailed. Well they definitely detailed the engine trying to mask the coolant pouring out of the upper radiator hose and down the radiator by detailing the motor very good but they didn't even look at the car and we left them the car for the whole day after we bought it so they would have plenty of time. My guess is the entire place is just full of bad and lazy works and it just seems like nothing get done here will never be back and I wish I could give the car back to them

I would not recommend this place for repairs. They had my new car for a week, and when I picked it up (after returning my rental), I noticed it hadn’t been fully fixed — plus, they had scratched up my paint. They told me to bring it back on Monday. When I returned, I had to explain multiple times that I’d already returned the rental and would have no car to drive in the meantime. They eventually set me up with a loaner, which was supposed to be returned within two days once my car was done. I was told I’d receive a call when it was ready (they estimated the end of the week). After nearly another week, on the fifth day, I called to follow up and told them I’d be leaving for a trip that weekend and they could take their time with my car. Brian informed me it would be done by Friday and ins

Nothing but pressure sales and complete chaos. They don’t listen to a single thing you want. I dealt with three different people, and not one of them knew what the others had told me. Zero communication. Zero respect for the customer. I even put a deposit down on a vehicle, and after the way I was treated, I wouldn’t spend one more dime here. To top it off, they haven’t even bothered calling in the past two days to follow up or ask about my deposit. That tells you everything you need to know. Walked away and went to Newport Richey GMC, where they actually listened, treated us like humans, and got us exactly what we wanted. Night and day difference.

Excellent experience. Carlos met us and took time showing us several vehicles. He was very well informed, and shared his knowledge with us. The manager took time to meet us as well, and was very helpful. Everybody had impeccable manners, very respectful business. Highly recommend this dealership

I was treated with the upmost level of care and compassion. Don Pelham in Service took immediate action to help and support me during an unforseen vehicle breakdown. I was not left stranded or in the dark. Patience was key because parts had to be ordered and approvals met-- however, all is good now. For your service needs, I recommend Buck GMC in Brooksville! Thank you!