Bullet Towing

The russian man who works at the office cursed me out when I came to pick up my belongings after my car was towed due to a horrible non at fault accident this morning, unfortunately to this horrible place. Another man arrived, in a Mercedes with no tags on - said I arrived at 5pm and I am 1 minute late so I have to pay 35$ to get my belongings out of my car, I said ok, but I said I did not arrive late as I have a photo of being inside the lot parked waiting already at 5pm - he screamed “get out” and pointed to the door. I got in my car and called the police. The police asked them for my belongings, the two men told the police - only if I pay 70$ - 35$ and 35$ to walk onto the lot - I agreed - then the 2 men (russian man and beige shirt ) said forget it that I’ll have to make an appointment

One star — only because zero isn’t an option. Our car was illegally towed while we were parked in a legal spot for Black Friday shopping. What followed was pure chaos and cruelty. We waited outside for 30 minutes in a dark, unsafe area. One of the three children (10 years old) was crying and terrified. The older male employee got angry at one of the children and, in a shocking display of aggression, tried to kick us out, saying: “Walk home, I don’t care.” Even after we explained our home was an hour away, he remained completely indifferent. The manager was only available by phone, cold, dismissive, and offered zero help. Only one employee acted decently; the rest were rude, unprofessional, and cruel. We ended up paying $272 for a situation we did not cause. This company is a nightmare

I normally don’t leave reviews, but my experience with Bullet Towing was frustrating enough that I feel people should be aware before relying on them. I was stranded with my motorcycle in the early morning hours and chose Bullet Towing specifically because they advertise 24/7 service. I called five times around 3:36 AM and never got an answer — not even a callback. When you’re stuck on the side of the road in the middle of the night, you need reliability, and unfortunately that didn’t happen here. I understand emergencies happen and companies can get busy, but if you offer 24/7 service, customers should be able to reach someone or at least get a response. Sitting there waiting in the dark with no assistance was stressful, and I ended up having to find another solution on my own. I hope

Speaking purely from the perspective of someone who needed a tow and didn’t have my vehicle repossessed, they came out extremely quick in the middle of the night. Fast and effective. Friendly driver.

My car was towed there after an someone ran a red light and totalled my car. They sent my car to a salvage auction with the plate on it and without telling me first. When I went to to the tow yard to get my plate the girl knew nothing. When I asked where my car went she said she doesn't know its above her pay grade. She was rude and absolutely no help. She was either new or didn't know how to do her job (or didn't want to). She said it went to salvage auction. I asked are you sure my insurance company didn't pick it up and she said no it went to auction. Well if you don't see the car on your screen and don't know where it went how do you know my insurance company didn't pick it up?