By the Bay Glass

By the Bay Glass is a fantastic company to work with! They’ve completed multiple projects for me—from replacing house windows to fixing a cracked windshield—and every time the experience has been excellent. Their team is professional, friendly, and provides outstanding customer service. The work is always done quickly without sacrificing quality. I highly recommend By the Bay Glass for any glass project—reliable, efficient, and a pleasure to work with!

I called By the Bay Glass to get an estimate for a glass door repair. Not more than two hours later the owner, Doug was at my store fixing the sidelites. I can't say enough about the service I received today.

The rudest people I have ever seen. I was in a store purchasing a product when a husband and wife came into the business swearing and making a scene. They didn't even give the employee a chance to ask questions as to why they were upset. The manager stepped in to ask the customer to stop yelling at the employee and they told him to shut up. The sad thing is I currently have quotes to get all of the windows in my house replaced with several of By the Bay's competition. I will not be seeking a quote a company that treats people like that. Especially when driving a company vehicle you should be respectful of the people you are speaking to, you never know who is watching.

Wonderful service and very fast and efficient! I called around to every glass place in town and they gave me the best quote. Very nice windshield replacement and wonderful woman working the phone/check in! Definitely will be recommending to others in the area!

I needed some glass cut and tried a couple different locations in Traverse City. After poor service from one place and my second option no longer cutting glass, I found By the Bay Glass (recommended by the company no longer cutting glass). I called with questions and Theresa was super friendly and helpful. When I arrived to drop off my glass, Doug suggested we just cut it right now while I wait. Both were so friendly and helpful. Price was outstanding. I felt kind of guilty walking away after paying for the glass cuts. I asked for a custom cut aquarium lid and they said it is totally doable and, again, the quoted price was great. Highly recommend for knowledgeable, friendly folks and phenomenal customer service.