Caliber Collision

My review is not about the quality of the repair to my vehicle. I used Caliber Collision in Aberdeen because they did a fantastic job on my husband’s car. When my car needed work, I didn’t hesitate to take it there. My car’s repair was fine, although it took over 5 weeks due to mislabeled parts. I advised CC that I needed to turn the rental car at the 30 day mark. I was told by 2 employees that the extra cost of my rental would be covered by them. Otherwise I would have turned the car in. However, after the car work was completed and was returned, my credit card was charged $200 for the extra week they had it. When I called to ask for the promised reimbursement , I was told that I had signed a document when I dropped the car off that said the customer may be responsible for part ov

Everyone at the shop was extremely nice and great to work with. They had my vehicle back and ready to me as quickly as they could even throughout the holiday week. Anytime I called with questions they answered with easy to understand explanations. I even had a few items left behind in the vehicle while my car was being worked on and they helped me get a hold of those items immediately. I would highly recommend this shop to anyone as they will be sure to do the best work and provide the best customer service you’ll ever have getting work done on a vehicle. I returned my car back better than it was before👍🏼

4 stars are because of Steven who works in the front office. He took care of me every step of the way even after things weren’t completed correctly. I would rate this business lower if it weren’t for him. I received my truck back and the inside was a mess. It looked like a white dust bomb went off. I had just detailed the vehicle before my accident and it came back as if I hadn’t cleaned it in the 6 years I have owned it. Upon cleaning the vehicle back up I noticed several spots of the vehicle that had white over spray on them. It was clear because all these parts are black. The body work and paint they completed looked factory, so no issue with the work they do. My main concern is the cleanliness and paint over spray upon returning the vehicle to me. Hopefully the employees take more time

My service at Caliber Collision was beyond exceptional. From the moment I stepped into the shop up until I picked up my car, the manager and her team were extremely nice, personable and very professional. They even finished my car ahead of schedule. I hope my car doesn't get into another accident but if it does and needs body work, Caliber Collision it is!!! I absolutely recommend them for auto repairs.

If I could give 10 stars I would. The service and professionalism here is exceptional. Steve and Doug helped turn a bad situation (dealership issue) into a great experience for me. I highly recommend Caliber Aberdeen to anyone in the area looking for good quality service. They are simply just good people!