Caliber Collision

The worst shop EVER. Took it in for dents and a scratch and they messed up 3 different things. A panel inside my car. Scratched my mirror. Scratched inside a door. Left white sticky residue all over. Went back to get them to fix it and they STILL messed up more things. Did an awful job with the paint, left bubbles and more scratches. Told me the panel they messed up was on back order and they didn’t have an ETA for when it could get fixed. They wouldn’t even return my calls. Kept calling and texting them. Careless and no sense of professionalism whatsoever. Save your time and money.

Caliber Manassas is amazing!! It was such a breeze getting my car repaired by them. From the moment I called to schedule a time to come in to the time I picked my car up. They have pretty good availability, consistent communication, and got my car repaired two weeks before they’re estimated date. Cherry on top for me was that they also had an enterprise specialist ready with a rental vehicle within 5 minutes ( I didnt let them know until I got in the shop that I wanted to utilize enterprise’s rental services). Overall, they provided top service and im super satisfied!

I've had to bring a few cars here. Everyone is always nice and professional. Customer service is excellent, which is rare these days. Work is always great and reasonably priced. Highly recommend.

The door to my car was misaligned and would not close properly. I brought my car to Caliber Collision for repair because they have done body work on my car previously for unrelated damages. The lady I spoke to took the car to the shop and repaired the door within 20 minutes. I was expecting to be charged several hundred dollars. To my surprise, she didn’t charge me anything. I highly recommend Caliber Collision. They do great work and value their customers.

I took my car to have body work done after several large tree branches hit my vehicle. All of the people inside that shuttle the cars and process payments have been incredible and understanding through out my whole ordeal. But that is about as far as good things go. I am now having to take my car back for a 4th time because work has not been done well. I have a paint drip in my driver door, over spray on one side that shouldn't have had work done on it, and over spray from the initial fix. My family and I have used this caliber for years and have never had issues. Seriously disappointed with the work and lack of QA/QC. Will not be visiting this Caliber again.