Caliber Collision

Do not go to this location Long story short, the people working there are nice and service is great but they will take shortcuts and will not honor the warranty on their work. My car’s rear quarter panel was damaged and I had it repaired by Caliber Collision in Vallejo in 2020. The damage was big enough to the quarter panel that the panel should have been replaced. At the time they assured me that they could just put some filler and it would hold. I saw that they warranty their work so I thought nothing of it. Four years later and the filler is starting to separate from the body panel. I made an appointment and they agreed to look at it. The manager looked at it and starting making excuses saying someone must have hit your car or someone was leaning on it and pushed it enough for the fil

10/10 would recommend for any body repairs !!!! I needed my wheels repaired after an accident and sought out a reliable body shop to do the work. That's where Caliber Collision came into play. When i arrived I was greeted by Mandy who put my mind at ease because of how kind, funny, and helpful she was. I was later assigned to Mayra, the estimator, and she explained the process while managing my repairs. Mayra was very thorough, insightful, and knowledgeable about my vehicle concerns and made sure I had the utmost clarity on what was happening. I could not have asked for a better estimator to assist me. If you are ever seeking a body shop and are in the bay area this is the place to go to!

I talked to Regina to set an appointment, she was fantastic at her job. She reminded me to ask my advisor Myra questions about repairing my vehicle. Myra was not there? A service man tried to help me, but when I asked him about the value of my car after repairs he put his hand up and said hey we are not responsible for the value only repairs. I asked what type of inspection they do? Can you explain the process? Is there a safety inspection? Like 38 point inspection check? He said "no""stop", dont do that? What do you mean sir, Don't ask? Then how do I know if my vehicle is safe after the repairs. I drove away not feeling like they care about my vehicles safety only the visual repairs, I called back to talk Myra, she apologized for the bad interaction and told me my service was cance

Good communication Repairs was not handle fully. Car was took in inspected with me to go over what needed to be done. Get car back with soke dust all over dashboard. Seat lever broken while in their procession (new head ache). Don't let me forgot they had my tire well in my trunk so I can throw it away. Gave the car an tire alignment but no new tires. The right front tire was hit so it had a gash on the side wall n no cap on tire hose after beening hit. Didn't replace it so waiting for that still. Mirror was hit (same side) but wasn't repair until taking back in to have it inspected again. Last paint left on window seal after painting door.

Caliber was exceptional with my car repairs, Tony is great, he kept me informed about my car repair process and they were quick and the repairs were superior.