Capitol City Towing & Recovery

Capital City towing is the company my apartments use to have illegally parked cars towed. They are a godsend when my complex has them tow a car parked illegally in the handicap area. Capital City Tow drivers have been courteous and quick at getting the cars towed when they have been contacted. They will only tow when it is a visible violation of the law or if the apartments have contacted them. I have a legal handicap permit with a documented medical condition and a ADA accommodation with my apartment. I am often unable to park in the handicap spot nearest the easiest access to my apartment due to people parking in the marked off space between the handicap spots, moving trucks loading and unloading in that space or parking in the HC spot with out a visible HC placard or license plate. I

This towing company towed my car “on accident”! My car was parked where it normally is in the guest parking, in the back of the complex, where no parking permit is needed, as stated by the apartment complex and has been that way for at least two years now. No other cars back there have permits :), as it is not required for that part of the lot. Overnight they decided to tow it with the excuse of “no parking permit”, when that is an invalid excuse. Do not recommend! The lady at the front desk was not friendly either and did not apologize. Luckily they at least waived the fee for me, after the apartment complex had to tell them what they did was wrong. 😒

Worse experience ever. I live in an apartment complex that has a contract with them. Doesn't matter where you put your sticker on the windshield they may or may not tow your car per contract. It's not first time my car been looked at real hard. Can't tow a U Haul taking up serval parking spots, parked side ways in front of an apartment building or other double parked vehicles however per maintenance men that are a 24/7 service and having theirs and the apartments, contract they will tow a car, double parked, in a snow covered parking lot where lines can barley be seen, away from all other parked cars. Fun fact, they pick and choose who they tow because my neighbors have double parked in front of our building and this tow company has not touched their car. 🙄🤨. I do think it is because I am

Awful, evil company. Never allow them to hook up to your STOLEN vehicle. Someone stole my car a couple of weeks ago. I get a call from the sheriff telling me they've found it and Capital city was on the way to tow it. When I got there they were hooked up and I was told We're trying to help you, give $111 to drop your stolen car. It would cost $160 otherwise. They're no better than the car thieves. Why rob the victim of a crime?

Towed my vehicle last night from the old Des Moines train station. When I called last night for the reason why. I got after midnight they tow away for the farmer's market. Which that was not properly signed. Most spots in that area have no signs notifying people or the signs are mostly destroyed. I only found 1 that was in tacked far from where I parked at. When picking up my vehicle. I was then told it was towed for unauthorized parking. Very shade and predatory practices. City of Des Moines should be ashamed for having a contract with this company to rip off their citizens.