Capitol Kia Parts Center

While I appreciate the friendly and professional demeanor of my service rep, I feel somewhat snookered. I went in for a replacement key fob and expected it to be expensive. No problem. However, while I waited, I was cross-saled on a brake job. I appreciated the heads up about the wear on my brakes and the need for a 60k mile flush of my brake system. I 'assumed' the brake job meant all four brakes. The $550. job seemed expensive but I realized I was at the dealer and the price was bound to be high. Then I got the receipt and was taken aback that the high cost was for the rear brakes only. Yikes! My thought to myself at the time was, "Yep. You got me". Every time I swear to keep my eyes open, a dealer is there to remind me to be sure to shop around. I'm not happy. And thanks for the reminde

Dave exhibited the best customer service I’ve had in quite a while from anyone - did price matching for me, and went over the top in getting me the part I need in a timely manner. Seems no one else in Northern California had the part. These folks did - and shipped it overnight without any additional shipping charges. Dave - I greatly appreciate your kindness!

tried to call them at least 10 times today- no answer- left a voicemail- no call back- sent a email. no response. i have been there before and the parts employees will just avoid you until you ask them for help. they need better management obviously.

A few months ago they said that you could come without an appointment for an oil change and now you no longer have to make an appointment or you leave it one day you car I don’t understand them

Hoy mi novio fue al concesionario con su Kia Sportage 2024 y lo trataron con muy poca cortesía solo por no hablar inglés con fluidez. En lugar de ayudarlo con respeto o buscar a alguien que hablara español, lo ignoraron y lo hicieron sentir incómodo. Lo más decepcionante es que cuando están tratando de venderte un carro, ahí sí aparece personal que habla español, y si no hay, lo buscan enseguida. Pero cuando ya compraste el vehículo y resulta con defectos —como en nuestro caso, con un carro 2024— se lavan las manos y ya no hay tanta disposición para ayudarte. No es justo que solo se esfuercen por entenderte cuando les conviene. Esperábamos profesionalismo, empatía y respeto en todo momento, no solo durante la venta. No recomendamos este lugar, especialmente si eres hispano o no hablas in