Car-Mart of Covington

Worst experience ever. Went to get a vehicle from them they only had 3 vehicles on the lot ready. Everything else that's listed online was in the back to get repaired. I had chose a 2016 Buick encore less than 24 hours the check engine light was on. It came with a warranty I called and was told I couldn't get it fixed for 3 more weeks but they harass you about payments. Whether the car is working or not. It was the Cadillac converter.I couldn't pass emissions because of the check engine light. Was told by the manager because they are located in a non emission county they don't have to do emission test on there vehicles. The DMV said if they are selling to customers in emission countys they must pass emissions and I should sue. Got it fixed that lasted less than a week the check engine back

Mya girl you did your thing and i appreciate you so much for working with me and helping me pick what was best fit for me! Long process but worth it. Very cool laid back nice understanding and respectful. That cold was kicking but, but we got the job down and I love love love my car!! Thanks

I had a little doubt,but I explained to Mike my situation and he worked with me and we were able to get it accomplished. A grasshopper even showed up on his desk to confirm this where I needed to come. Big thanks to the General manager 🙌 🙏 he was also great. A class customer service.

My first review was awesome from test driving the car, the buying process customer service communication Everything was awesome... After about three months of owning the vehicle , my check engine light came on. The code that came across was engine maulfunction. So since my vehicle came with a engine and transmission warranty.I called the dealerchip and they ask me to get it told in due to it being unable to move. So I call good sam , and they towed it to the dealership. My car sat there for 3 and a half weeks. I still pay my car payment.I still had to pay my car insurance for the next month.And I still have to pay for rental car to get back and forth to work. After finally, picking up my car i drove it for another two and a half weeks before it done the same thing. It sat outside my siste

Thank you too, Mike he made the process very easy. Even the general manager and Mya sales manager. My advice to any young person that wants to establish credit. This is the perfect place. They make the process easy smooth and you’re gonna feel like you’re at home. It made me feel like family. I enjoyed it and I’m grateful and appreciate they got me in a car that I wanted..