Car Max Service Center By Appointment

Alexis went above and beyond for me. I went to the wrong location for my appointment but Alexis worked so hard to get my vehicle in and send me home with a loaner. I was also a few days out of the 3 month warranty but he made sure I would not be charged. Thank you so much Alexis! Someone get Alexis a raise!

CarMax in Oak Lawn, IL is the worst place to buy a car. After the thirty days are up, they do not care if you get your car serviced. Keisha or Jesus? Jose? have the worst customer service skills. When my sons come in they have a better attitude. It doesn't matter whether you're male or female, black or white, young or old. Courtesy and good customer service applies to anyone.

Monique from the business office helped me with the process of selling my vehicle had a great attitude when I couldn’t get my information she went the extra mile to help.

Horrible wait time on the phone, I tried several times to book an oil service with CarMax since I purchased my vehicle there with the extended warranty and it's impossible for anyone at this store to answer my calls.

Muhammad couldn't explain the figures on the sales contract but said carmax is transparent with fees but you can't tell me how you came up with the figures.