Car Pros Honda El Monte Service & Parts

Prepare to wait an hour to even drop off your car for an appointment. My appointment was 10:30 and had to wait 11:30 to drop my keys off. Their service report states tires were good to go. But coming out of the garage, they were all low pressure. They had to take it back in to put air in them. If they write in their report that tires were checked, but they didn’t, that’s a major safety concern.

I really want to thank Arnulfo Cruz and Service Manager John for taking such great care of me and my car. They made sure my vehicle is safe for my daughter and me, and they’ve always been so helpful without hesitation. I truly appreciate them and just want to acknowledge how much their support has meant to me.

had an appointment for an oil change, a service that i was told would take 45 minutes to an hour. after a few check-ins prompted by myself to ask if it was being taken care of i was still waiting for my car. 2.5HOURS for an oil change WITH an appointment on a tuesday morning. id understand being if they were short staffed but let the customer at least know. cusomer service was good.

This store has a terrible reputation. The service attitude before and after the purchase is completely different, and there are all sorts of hidden charges and a lack of transparency. I was ripped off once, and I don't recommend going there at all!

Again, poor service. I had sworn I would never come back here. I thought since I was coming due to a recall I'd get better service. Lousy again. I've been to other Honda dealerships and this is absolutely the worst. Very poor customer service. Hopefully the mechanics are good. Been here for more than 3 hours....give me my car back and get me out of here...I hate this place!