Car Pros Kia Huntington Beach Service

Left a 1 star on yelp as well. Beware of returning your lease here. These guys insisted I had to pay for new tires when I turned in my lease. I told them I already paid for the extended wear and tear that covers worn tires. The 'Manager' kept telling me no it only covers bents and scratches. Hes trying to rush me in to pay. I said no let me see me contract. Manager said they don't have it. Once they saw I wasn't paying for the tires and was searching for my Kia agreement, they are gonna 'wave' the tire fees. (Because I wasn't going to let them scam me) After I paid for my return fee I went to the guy helping me and showed him the Kia extended wear and tear contract that covers wore tires. He said " oh that is a new manager and doesn't know. Ya right you were sitting at the table with him a

Me and my dog dropped my 2024 carnival off for an 8000 mile service. I made appointment online for 11 AM. When I arrived to drop the car off, there was very few customers there and I was helped right away. Service advisor asked if I wanted the wash saying that it would have taken two extra hours. I declined the wash. Maybe you can too if you are wanting the fastest turnaround. The advisor estimated a price and that it would be completed in an hour and a half. That seemed reasonable and frankly a bit unbelievable that they would be done in that time. It’s basically just an oil change and fluids plus a visual check so I thought that it was doable in that amount of time. My wife picked me up to take the dog and I to the beach to wait. I received a video of my car via text. That was a nice li

I recently visited Car Pros Kia of Huntington Beach for a recall service on my 2019 Kia Sportage, and the experience was fantastic. The staff was professional, courteous, and efficient. They handled the recall service smoothly, kept me informed throughout the process, and ensured my vehicle was serviced quickly and thoroughly. While my car was in service, I took the opportunity to explore new vehicles to potentially replace my wife’s car. The team was incredibly helpful, answering all my questions and providing detailed information without any pressure. Their dedication to customer satisfaction and attention to detail were evident both in the service department and on the showroom floor. I highly recommend this dealership for both service and sales. Thank you for making this such a posit

Man these guys get a lot of bad ratings. It's probably deserved. I only come here to get my oil changed and keep coming because I paid for a maintenance plan when I bought my car. At this point I've probably been here about 7 times and every time I feel like I wait longer and longer, even when I make an appointment days in advance. Last time I was here I waited 4 hours with minimal communication as to why it was taking so long. When I finally was fed up and asked what was taking so long I was told that my oil drain plug needed to be replaced because it wasn't fitting properly. This would have been great information to have the moment it happened but nope I was kept in the dark until my patience had diminished. Unless you are like me and forced to come here, because you got the maintenance

I purchased my Kia here and had a terrible experience. While signing the paperwork I noticed a discrepancy in the negotiated amount and the contract amount (which of course they increased). Called it out and had it corrected. After all was said and done, I had my new car. The next day or two I received texts from the finance person requesting I come back in and re-sign the paperwork because he “spilt coffee” all over the contract. Already not trusting him, I declined. The texts continued and I received texts from the salesperson who I bought the car from. It all felt so slimy and unprofessional. Fast forward, I received a recall letter. I called to schedule an appointment but they only handle recalls M-F 7am-12pm. We work, I cannot leave my car when I need it the most. The receptionist nee