Car-X Tire & Auto

Our SUV had a sudden oil leak so I stopped in for a diagnosis. Turns out it was only a gasket that needed replaced, but they also spotted a small coolant leak that had existed for quite a while. A big thanks to Frank and Rob for showing me exactly where the leaks were coming from, explaining what they would do to fix them, and getting us back on the road in a timely fashion.

I scheduled an appointment and clearly explained everything that needed to be checked along with an oil change. When I dropped my car off the following week, I again reminded the person receiving the vehicle to please check the coolant because I suspected a leak. He confirmed he would, since he’d have to refill it anyway. However, no one called to let me know when my car was ready. After calling four times with no answer or update, I finally drove over—only to find that the car had been finished. The person at the front desk was rude, dismissive, and spoke down to me and my dad. He even claimed that I never mentioned the coolant issue, which is completely untrue. I used to be very happy with Car X’s customer service and have referred several people there in the past, but after this exper

Been to the Eastgate garage now about six times since we moved in from Florida six years ago, and I’ve had great mechanical repairs!!! Each time I’ve dealt with a gentleman named Robert and he’s been extremely nice and definitely honest and upfront about the repair.

I've dealt with Frank at Car-X for over 20 years now. You letting him go from that location is a huge mistake. He was in a lose-lose situation. People avoid that area like the plague because of the road closure, and I don't know how he kept such a positive attitude with some of the techs attitudes and being short staffed so often. He's always been so knowledgeable, honest and trustworthy. I've sent countless family members and friends to Car-X over the years; but, I will definitely be telling them not to go there anymore and I will never be back, if that's the way you treat your best employees.

10am on Presidents Day and we’re 2 hours away from home when our muffler fell off due to rusty brackets! We managed to get to these guys who had it fixed with new brackets and even some welding in an hour!!! NOT to mention affordable as well!! Hats off to these guys and thank you so so much!!!