Carbone Collision Center

Utica, NY · Auto body shop

Rating
4.1/5
★★★★☆ 4.1
Reviews
20
Rank in Utica
#66
of 146 shops
City Percentile
24%
rating percentile
Address
Carbone Collision Center, 5718 Horatio St Suite #400, Utica, NY 13502
Phone
(315) 594-7400
Website
www.carbonecollision.com/?utm_source=google&utm_medium=organic&utm_campaign=google_my_business&utm_content=bodyshop
Status
Closed · Opens 7 AM Mon

Carbone Collision Center is an auto shop located in Utica, NY. It is one of 146 auto shops listed in Utica. Its 4.1-star rating is slightly below the Utica city average of 4.5 stars. There are 10 photos associated with this location.

About Carbone Collision Center

In many ways, the story of the Carbone Auto Group is a perfect example of the American Dream realized. With only $40 in life savings in 1929, Joe Carbone started his own business with hopes of great success. When he started out on this adventure, he... More

Hours

Friday7 AM–5 PM

Customer Reviews

★★★★★ 5.0 Lauren Frasier · Oct 2025

Someone hit my car when they ran a red light. Smashed up the whole pass side. They had my car in and out within two weeks, and it looks beautiful!

★★★★★ 5.0 Thomas Gossin · Oct 2025

My truck has been to carbone collision on 2 separate occasions for 2 different things. I had a few small issues and the rectified them and went above and beyond. Their customer service is top notch and the communication with them was great. I highly recommend.

★★★★☆ 4.0 Adam Sullivan · Oct 2025

Hit a deer, brought my car to get fixed, now everytime I take a hard turn the lights telling me my safety system isn't working comes on! *Edit* Sorry for the bad review. Your tech who showed me the problem was awesome! Only reason for 4 stars instead of 5 is a piece of information that should have been relayed to me about an oil leak when I picked up the car, and some of the body work is honestly just OK. I found some paint drippage on the hood and the plastic cladding on front fender isn't tight to the body like it was before the accident. But I'm picky and the imperfections are mostly unnoticeable.

★☆☆☆☆ 1.0 Noah a · May 2022

I've never had a worse experience with any business. I used Carbone Collision because their repairs are guaranteed via my insurance. All my car needed was paint repair on two doors after it had been keyed and scratched. This is a brand new 2021 Nissan rogue which I'd purchased in 01/2022. Carbone called me on 05/18/22 to tell me my vehicle's paint repair was complete. When I inspected the vehicle I found that they'd left the vehicle filthy inside. They'd left all sorts of white dusty substance all over the vehicle. The interior is black so you literally can't miss it. An employee looked at the vehicle and agreed that it was supposed to be detailed and the external issues in the paint and so-on was unacceptable. So, we left if for another day for them to clean it. 05/19 rolls around and I'm

★☆☆☆☆ 1.0 Raymond Risucci · Feb 2025

Edit: I wasn't confused, I clearly understood what was said. Mike called me yesterday and asked if i was coming in to pick up my car if not he would have it towed. First sentence. No prior conversation or warning. I brought the car there last week for a repair estimate $7k, the quote took them a couple days no big deal. I left The car there for a few additional days while waiting for the insurance company to give them the go ahead to fix it. We are talking Thursday to Tuesday. It’s wild to think this employees first response is to threaten a client of the business. It just shows poor management and no leadership at that business. Apparently Mike is the manager so it’s obvious there will be no correction to his unprofessional behavior. I bought my last 3 vehicles at dons ford, nev

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom

Services

Auto body shopAuto bodywork mechanicAuto dent removal serviceAuto glass shopAuto machine shopAuto paintingAuto wrecker

Top Auto Shops in Utica

NameRatingReviews
J & L Auto Services★★★★★ 5.020 reviews
Ronnie's Towing and Recovery★★★★★ 5.020 reviews
Easy Auto Glass★★★★★ 5.020 reviews
Mavis Discount Tire★★★★★ 4.920 reviews
Automania Towing & Recovery★★★★★ 4.920 reviews
Cupolo & Son Automotive Services★★★★★ 4.920 reviews
Freeway Insurance★★★★★ 4.920 reviews
Computer Aided Automotive★★★★★ 4.920 reviews
Exclusive Auto Reconditioning★★★★★ 4.920 reviews
Precision Collision★★★★★ 4.920 reviews

This listing is informational. Contact the shop directly to verify credentials, services, and availability. Listing information is aggregated from public sources and may be out of date.