Carl Black Chevrolet Service

This dealership is by far the best Chevy dealership in the area. I've been to a few others and this one tops it. They have really competitive prices. Today I purchased my 2nd set of tires from them as they truly are the best in town! Jimmy was my service advisor and he was awesome, super attentive and professional. I appreciate coming here. Trey the shuttle driver is very kind, and amazing! They all provide exceptional service and I wouldn't go any where else to service my Chevy! Thank you!

Carl Black Chevrolet has provided the best dealership service I’ve ever experienced. I recently had four recalls on my newer car, and their team went above and beyond to make everything seamless. They coordinated a loaner for me over a holiday weekend and ensured I had transportation so I could get to work on time while my vehicle was being serviced. Their communication, efficiency, and customer focus were exceptional. Timothy at Carl Black, in particular, was outstanding. He made sure everything was handled quickly and professionally. I truly appreciate the level of care they provided. Highly recommend their service department!

Very disappointing experience. Have been a customer for 10+ years and was charged over $200 just to be told the rear compartment would need to be torn down for an actuator diagnosis. Spoke with another mechanic who said the teardown would be a last resort, and there are several quick and easy assessments to do before a rear compartment tear down. In addition, entirely unnecessary upsells that are not even recommended for a vehicle of my age and mileage were proposed (some that are entirely unnecessary for any vehicle at any age). Carl Black has lost my trust, and has likely lost my business. CB Service, I'd recommend being more transparent with your customers in the future about pricing, the steps taken for diagnostics, and indicating when or why a particular "recommendation" is proposed.

Scheduled new tires, oil change, wheel alignment. How do you tell me my truck is ready for pickup. I go pick it up. Get home and check paperwork and no wheel alignment. Cal back up there. And now it been 2 days and the guy won't return phone calls. So very unprofessional. I called early morning next day after I picked it up. Guy had an entire day to call me and reschedule. But I guess once you have my money it's not important anymore.

Horrible service department. Dysfunctionally managed as the service manager, Kyle himself lacks communication skills. They are behind on servicing vehicles yet two times I called to check on status at 5pm all advisors, techs and management were all gone yet department is open til 6. Promised updates from Kyle, yet he left early and did not call me with update. This happened multiple times with manager and advisor. I suggest senior leadership look into the mismanagement going on in their service department.