Carl's Towing & Recovery

Got stuck in a new car on the side of the road. Was told it was gonna be an hour wait. They showed up 30 minutes early blasting the heat for me! They made me feel so welcomed and taken care of. He even brought his wife and as a younger woman alone that made me feel extremely comfortable and cared for. Thank you Zach! 10000/10 recommend this place.

I made an appointment 2 days ahead of time. The time came and went, I heard not a peep. They said they were too busy to honor my reservation and didn’t try to be cordial about it. Very disappointed and will NEVER even consider their services again. I highly recommend not using them for towing as they are very unreliable and unprofessional.

Called, they were on site in 15 minutes. Completed tow with no worries. Excellent customer service and professional driver! Sky is the man!

Terrible customer service! Dispatcher was extremely rude after requesting a cancellation due to their inability to meet the waiting time. I called at 3:34pm and was told a driver would be to me in less than 30 minutes. I called back at 4:14 and the driver lied saying he was 2-3 minutes and tried talking over me just so he could complete a delivery. Then after I called the dispatch back, her heinous attitude and tone was the worst I’ve ever heard. She told me I would have to pay a cancellation fee (which is false because they did not ensure service like they said) and said they would not be doing business with ME anymore because I found an alternate solution. I would highly recommend not doing business with these people.

No photo to share just a comment. Julius from Carls came and towed my car after my accident. He was so calm and polite and definitely saw me at my worst. He recommended a couple of mechanics and gave me their information. The customer service with the office was top notch. If you need a tow, they are the ones to call.