CarMax

I recently purchased a vehicle and did not have the best experience. My sales person, Nolan contacted me via text and call last night after 8pm, which felt inappropriate and unprofessional. There was significant pressure to purchase the CarMax extended warranty. While I do understand it is part of the sales process, it shouldn’t take two “No’s” to get my point across, regardless of the age of the car I’m buying. It felt pushy rather than informative. The most disappointing part was being told the car was being prepped for me to take home and told as I received the keys that it was detailed and ready to go, when it was not. Frustrating, especially since I felt like I did not have to worry about doing anything to the car. I spent about an hour detailing a vehicle I just bought. Overall, t

CarMax is a great place to buy a car, offering a dependable option in a market often crowded with less reliable used car dealers. Their service goes above and beyond traditional dealerships, providing full support and guidance throughout the process. I found my ideal match—a 2021 Chrysler Pacifica Hybrid—and truly value their dedication to standing behind their vehicles. CarMax Kenosha stands out, thanks to the sales team—Oswaldo, Najat, and Erick—who made the experience feel warm and family-like. We’re customers for life now!

Extremely great experience so far! My husband and I are about to buy a car from here and have loved how easy the process is. AJ has made a huge impact on our experience as well. He’s been very easy to communicate with and he is genuinely invested in finding a car that works for us! Highly recommend! 😊

I bought a car through Gerardo at the end of September and I had nothing but the most amazing experience. He greeted me the first day I walked in and immediately started helping me find the right car. He spent weeks keeping in contact with me, searching for cars he found that he thought I would like, and setting up appointments for me to test drive any we found that I was interested in. Even though I was a picky customer for sure, he never dropped the ball and eventually we found the perfect car with everything that I wanted. Throughout the entire process he was professional, kind, and caring. It was my very first time buying a car, so it was naturally overwhelming, and I couldn’t have asked for a better experience or a better person to have helped guide me through it. A couple months late

I sold a toyota-sienna van with 44,000 miles and in very good shape. I hated to get rid of it. But the offer was good and the process is straightforward and the people are nice, so i went through with it and now I have money to pay off bills and credit cards.