CarMax

⭐⭐⭐⭐⭐ Best car-buying experience ever! From start to finish, everything was smooth, easy, and stress-free. The staff was professional, patient, and very helpful — they made sure all my questions were answered and walked me through every step of the process. Special thanks to Omar and Cordell for making everything go so smoothly. I truly felt supported and never rushed. I absolutely love my car, and I would recommend CarMax to anyone looking for a great vehicle and amazing customer service. Thank you for such a wonderful experience!

I cannot recommend Mark Bell from CarMax in Newark enough! From start to finish, he truly went above and beyond to help me buy my car. He was patient, honest, and made the entire process smooth and stress-free. He took the time to answer all my questions, explained everything clearly, and worked hard to make sure I felt confident every step of the way. What really stood out was how much he genuinely cared about making sure I was happy with my purchase. I never felt pressured — just supported and informed. That kind of customer service is rare, and it made all the difference. If you’re buying a car, go see Mark Bell. You won’t regret it! 🚗

This was my second time getting a car through CarMax. Although things have changed, the customer service was stellar. No pressure. They just worked to get me the car I wanted with the features I preferred at the price & mileage I was looking for.

Sunday night I went online, got approved, chose my vehicle, financing, and terms for my trade in...I got a call on Monday to set everything up and make my appointment...I went in today (Tue) test drove the car, finalized the paperwork and drove it home...it's just like they say in the commercials. I got the car I picked and the terms I chose online, no bait and switch, no high pressure sales tactics or upselling, everything was very chill. Rob was super helpful and calmly walked through everything step by step. They give a 10 day no-questions-asked guarantee, and a 90 day warranty. The car (2021 Grand Cherokee Ltd) is as advertised, super clean and ran very smooth, I drove it back home to Philly from Newark DE. I'm very happy with my purchase and experience. (*I'll update if the car explo

Our sales rep was great and helped us select a beautiful SUV. However management and administrative office were terrible. Our title was sent to Carmax financing instead of our lein holder. What should have been a simple and exciting process turned into 3 months of no follow through and excuses. Not once did we receive the promised correspondence on the staus of how things were being corrected. Not even an apology offered by management. We love our new car but will never buy from this establishment again.