CarMax

I've never used a place like this to sell a car before. But they offered several thousand over what Carvana offered. Online process included uploading many documents but that made the in person process smooth and quick. Selling a car is always stressful but they made the experience easy and pleasant. Everyone was very attentive and kind. My mom said that elderly women are often ignored in businesses, but she was beyond impressed at how welcoming and helpful they were for her. Bathrooms were clean and smelled nice, several different waiting areas were stocked with snacks and drinks. (Although they were so quick that we didn't end up having any.) Shout out to Mary at the business office and Alexsys at the signing office for their exceptional help walking us through all the paperwork. It took

I’m extremely disappointed with my experience with CarMax. The salesperson we worked with was great — friendly, helpful, and made the buying process smooth. Unfortunately, everything after that has been frustrating. We purchased the MaxCare extended warranty for peace of mind, but it has been anything but. Within the first 90 days, we brought the car to CarMax service twice for the same issue. Both times we were told it was “fixed,” yet the problem was never actually resolved. Because we lost trust in the CarMax service team, we took the vehicle to a local shop. Before doing so, I called the MaxCare warranty department to confirm the repairs would be covered. Once the shop diagnosed the issue — exactly what we suspected all along — they attempted to work with the warranty company, but Ma

I know from past experience that CarMax offers less than most other dealerships who purchase cars for cash. I knew that they would low ball me, so I didn't expect to sell it to them or be writing this review. I assumed that I would take their low offer and work upward from there. However, offering me $300 for a car that I can easily sell privately for $2,000 was even lower than I could have possibility imagined. I'm a bit peeved, frankly. There are no hard feelings towards the salesperson, because he was very cordial; and he didn't try to get me to sell the car for that price. The car is 13 years old, so they won't sell it on their lot, which means they will offer me a wholesale price; but even the low end for a trade-in is $600 on Kelly Bluebook. Moreover, they were very nitpicky in thei

Bought a car April 23rd and August 18th I went to start my car only 117 days after purchase & 27 days over the warranty. My battery was dead with only 65k miles. I figured it was just the battery, after 3 hrs at orielly's we had changed the battery & decided to check air filter; which you can see has not been changed recently. I had to put new battery in key fobe & when we couldn't get it to start after changing all that I had it towed & it needed a starter. 27 days over warranty I called the dealership & they said the max care was the only options which I decided not to purchase because it was like 7k. Long story short, I am not impressed at all with car max, I had to wait 3 extra days to get my car because they were doing 125 point inspection.? Really because in 2023 they were sued for

Review update: shortly after purchasing two oil leaks were identified. Fortunately, I bought the vehicle with a warranty through the BMW dealership, which has allowed those issues to be properly repaired through bmw. I believe there may be a third leak, as well I need to bring it back in because still smells like oil when I drive uphill. Original review: I had this car shipped to me after explicitly asking the dealership to disclose any vehicle or body damage prior to shipment. I was clearly told the car was in perfect condition. Because I needed to purchase a vehicle before the end of the year, was on a tight timeline and this model met my criteria, I proceeded based on that representation. When the car arrived, I immediately discovered multiple paint chips, poorly executed touch-up rep