Carolina Chrysler Dodge Jeep Ram

Service department is fantastic! I had to have my vehicle towed there as it broke down on the side of the road. Therefore, I had no appointment. I was worried that I would not have it back for a few days as they were very busy. I wasn't able to get a loaner or a rental. I was worried that I wouldn't be able to pick my kids up from school. Fortunately, they had all the parts I needed in stock and the technician working on my vehicle even worked through lunch to be sure I'd be out on time to get my kids. Definitely recommend.

I was very excited to purchase my brand new 2024 Wrangler in August 2024, until the windshield started cracking from the inside. This was a manufacturer’s defect and this dealership refused to take responsibility for this. I spoke with the service manager who laughed in my face when he stated warranty would not take care of this and neither would this dealership. I then, called Jeep Customer Care because it was obvious that this dealership doesn’t care about its customers despite being well known in Elizabeth City and a family run business. Jeep Customer Care stated the service manager sent this through warranty as a “rock hitting the windshield” which is a non-natural issue and that’s why it was denied through warranty. Again, wrong. They said he could resubmit it and it could be covered

Was in there recently and Teresa was absolutely amazing. Trade my 2019 Chevy Silverado 1500 in for a 2024 Ram 2500. Will definitely be going back for future vehicles.

One of the most greatest experiences at a dealership. David Dantzler was on point with everything. Got me what I wanted a week ahead. Didn't feel pressured into buying like most dealerships.

I recently utilized this dealership's service department after having my Jeep towed here when another dealer failed to resolve a critical issue while I was on vacation. My experience, regrettably, turned into a highly frustrating and costly ordeal, despite the staff's readiness to offer apologies. After dropping off my vehicle, I had to drive 1600 miles home. Approximately a week and a half later, I was informed that the Jeep was fixed. I took a week to arrange travel time and airfare to return and retrieve my vehicle. I diligently communicated my travel schedule, informing the service department on Monday that I would arrive on Thursday, and providing updates when I took off and when I landed, noting my expected arrival in one hour. Just five minutes later, I received a text message sta