Carquest Auto Parts

Ordered a battery online. Came in, was told that this location does not install batteries and I would need to take a my battery to the nearest Advanced auto parts to have it installed. The woman tried to say it was a common misconception that this location installs batteries. Meanwhile there is a giant advertisement on the front window that reads “FREE BATTERY TESTING & INSTALLATION”. Then I am told to return the old battery to the location when I was done. This woman also made me come into the employee only section in the back and pick up my own battery from their shelves. She said she threw her shoulder out. Seemed fine to chase me down to sign a receipt.

Very helpful and friendly. Got my new battery and was very pleased. In and out in less than 30. 😁

The staff is very kind and helpful. Hats off to Clinton for his expertise and recommendations!

I ordered online and got here at 5:50. Upon arrival, I noticed employees that were outside running inside the building like children. When I walked up to the door, it was locked, and they had turned the lights off. They were supposed to close at 6, and I guess they wanted to leave early. Pathetic and unacceptable. This was the only non work vehicle parked outside, so I assume they are responsible. (Photo attached)

Went to purchase wheel bolts for my son,as his wheel and bolts were stolen from his car at work 10-2-22.As I walked in, I was greeted with a wonderful smiling face.Her name is Kim! She was very helpful and double checked to ensure I purchased the correct parts! I told her what had happened and she was so nice and concerned, telling me she has sons around the same age.She made my day! Best customer service that I have received anywhere in Wilmington! Thank you Kim and Carquest Auto Parts.