CARSTAR City Auto Body

Everything about my experience was great here. I loved that they already had seamless processes in place with the rental car company and the insurance company. I went out of town while my vehicle was being repaired and didn't have to worry about anything. Updates from Tony and staff, came via text although I could always call if I had immediate concerns, which there were none. My parents owned a very well known and respected paint and body shop over the years so I was a little nervous venturing out to someone new. Tony was great answering all my questions and concerns even the crazy ones. City Auto's painter was incredible. He feathered in the paint so well you can't see where the old vs new paint meets. I had an existing, small blemish on my paint near the damaged site and they went above

I wish I can give this place negative stars. I originally went to this place because my insurance recommended them. If I would of known the headaches this shop would bring I would've NEVER stepped near here. I picked my car up at 4:30pm (they close at 5) once I got my service done by them... I was happy... or so I thought... so I was blasting my music on my way out. It wasn't until I got home that I realized the plastic part under my car was DRAGGING the WHOLE WAY back home because the technicians were too lazy or untrained to do so much as a double-check on my car (this is something you notice the first time) I of course had to wait until the next day to contact them... leaving me unable to use my car for the rest of the evening therefore losing income. After going back & forth with this

CARSTAR City Auto Body made a great experience out of a not so great experience. A little fender bender happened, and CARSTAR was an authorized Kia repair shop. I received daily updates of when my car would be done. It went a few days past the original return date, but again, they kept me well informed and I appreciated that most of all. Everyone at CARSTAR is super nice, professional and knowledgeable!

CARSTAR city Auto Body has been all I could ask in professionalism and quality workmanship. From getting the estimate all the way to completion , I was met with daily updates on my car repair. All the staff I had the pleasure of working with were friendly and if I had questions, were answered immediately whether by phone or text. When my car was returned, not only was the repair beautiful, but as I stepped into my vehicle, I was pleasantly surprised on how clean the interior was even though I only had work done on the exterior. All the dust, crumbs caught in between the seat, cup holders etc was clean like when I first bought the vehicle. It was as if my whole car had also been detailed along with the bumper being fixed.

CarStar was absolutely fabulous to work with. Not only did they fix the bumper dent and it looked brand new, but they fixed a poor auto body job done on the front bumper like brand new too. They completed the work in the quoted time and communicated through the whole process to give us updates and any changes. We could not be happier with them and will recommend them to everyone!!