CARSTAR Douglas Auto Body

A sheet of plywood hit our windshield on our Model X. CARSTAR Douglas was referred to us by our insurance company for being a certified Tesla repair center. From the beginning, John took his time to go thru the process and what he expected the timeline to be. John was very communicative and always very helpful. He and the team helped with a request I had with my headlights. I definitely appreciated them for that. The repair looks unnoticeable and was done earlier than expected. Which was great. Another nice surprise was the full detail they did on the interior! My kids left so much stuff in there and they cleaned it all up. I’m so glad we went to CARSTAR.

My name is Robert Pineda from Alhambra, CA. I would like to express my appreciation to CARSTAR Douglas Auto Body, Pasadena, CA. They went above and beyond to make sure I was being taken care of. As for the outcome of the body work, the photos speak for themselves. Simply, EXCELLENCE! I wholeheartedly recommend CARSTAR Douglas Auto Body to averyone in need of a body shop with great professionalism and superb customer service.

I would 100% recommend this shop especially for a Honda owner. They’re Honda certified and also were very speedy on the repair time. Kenny was communicative and helpful in terms of updates on the repair and informing me of what the issues were exactly.

THE BEST and certified TESLA repair. It is never a good experience getting into a car accident...especially when its not your fault! Carstar Douglas was so amazing start to finish. Once towed to Carstar, John K. communicated everything; drop off, preliminary damage estimate, updates weekly, email of estimates, and his initial date of completion was spot on! They even took my rental back to Enterprise when I picked up my car so I didn't have to!!! I have had to take multiple cars into auto body shops throughout the years and by far John and Carstar we hands down in a league of their own. Highly recommend!!!

Went to the place as was recommended by my insurance after a car break-in. Everyone was super friendly and the service was great. Everyone communicated what was going on very well and in a clear fashion. I wanted to especially give a shout out to Josue who helped me along the way and did a great job of communicating everything at each and every step. I also wanted to shout out Nazeli who was very friendly and accommodating at the front desk. Overall a great experience, despite the unfortunate car break in. I'd go here again if I ever needed a body shop again!