Caswell Tire Service dba Caswell Auto & Diesel

I had the worst customer service the guy was giving me dirty looks when I pulled in to make the appointment. I had an inspection later and the guy fails my car over tires that have plenty of tread( my parents used to run a shop in reidsville my mom was the state inspector) instead of being a decent guy and just telling me hey im not gonna pass it he failed it and only told me after he took my money which clearly was why he didnt just tell me bc he wanted that $13. I hope it was worth it bc other than going to the dmv I will never step foot in their establishment again. So sad bc Jerry was such a nice guy i bought a truck from him he would never allow ppl to treat ppl this way that worked for him whem he was there! So sad this place went down hill so bad!

i’m 3 hours away from home & my BMW I8 gives me an alert that I need oil so I come here & they filled my oil tank back up & when I went to pay they told me not to worry about it. There are still good mechanics in NC ! Very grateful 🙏🏽

From the time I called to make an inspection appt until I left, Carl was professional, kind and personal. What a great experience!

Since going back in 2026 i have been thrilled with the personal service and care i have received. They have flawlessly done both suspension, and transmission pan drop work. I look forward to utilizing them now and in the future for things I don’t want to do myself. Old review: Good people to deal with and great prices. In transparency i tried to bring them wheel and rims to balance and was told they needed an absurd amount of weight (20-30 ounces). New falken tires and oem rims. Took them to toyota after being quoted for weighted beads and they needed 2-3 ounces per tire as average for new rubber. Sometimes equipment malfunctions but cant always be trusted. No biggie. If a balance machine calls for 20-30 ounces, its likely the machine. Here is the new tires and rims on the car as proof.

Called yesterday (01/30) to see about making an appointment for a car inspection that day or the next day (today, 01/31). After being told that they could take me today, I scheduled my appointment. I told them yesterday that I was going to school in VA, but that I would be traveling back to NC to get it inspected. This was why I was sure to make an appointment, because I didn’t want to drive up there and not be seen. Fast forward to today. I drive my 2 hours to the appointment, stopping to grab some cash about 20 minutes before my appointment. I get a call, 20 minutes from my appointment, telling me that their inspection machine is down and that they could not take me today. Had this been it, I would have simply chalked it up to bad luck on my part and went about my day. However, I tried