Cavender Subaru Service

I brought my vehicle there for an oil change and I had some problems with my fuel and air being rich in my engine causing my engine to surge when I accelerate the service department reassured me that they checked my engine intake filters but as you can see in the image provided those filters haven't been changed for way more than a thousand miles. I highly do not recommend taking your vehicle to have it serviced here because I have been struggling with this problem on my vehicle for 6 months and have had multiple attempts to clean my fuel and change my coil and spark plugs don't waste your time or your money on this place.

I wish I read all the comments before coming here for my truck purchase they are vary eager to sell to you but after that they could care less, Nathen and Eathen are trash my sensors were turned off on our test drive but after my purchase driving home they started flashing that they were unavailable mind you I have bumper to bumper they said it was nothing they could do for me and blocked my number one week of me having this truck

I bought my car here and have had all the service done here. I’ve always had a good experience. It can take a while, but if I let them know ahead of time that I will need a loaner car, they generally got me one at no charge. I just had to refill the gas tank to where it was when I got it. Even when they didn’t have a loaner car, I was still able to get a ride from their chauffeur guy to my destination, and then a ride back when my car was done. Probably the best service department I’ve dealt with since buying my first car. Would definitely recommend.

Went back to see if I would have a better experience: 1430 Checked in at desk 1441 Went to the waiting area 1542 Advisor came to check in with me (needed a new cabin filter ($75) and front wipers ($50)). Went ahead and got those two things replaced. 1610 Checked out Did honor coupon from website! Overall assessment for the two times: not really express. Give yourself time. The facility is nice to wait in if you have to wait but would recommend not waiting because you never know how long just an oil change is going to run you. Also, the sticker price for maintenance at 60k was a shocking (including $560 to change the spark plugs). Would be great if the price would be listed when you book the service so you know what to anticipate when meeting with the advisor. Edit: manager followed up

The people themselves are always super friendly and easy to work with, very clean place. But I can almost NEVER get ahold of someone to ask questions without calling at least 4 or 5 times, very frustrating to have to go through that nearly every time I call, each time.